I booked a flight on Kiwi.com, but I haven't received a confirmation email. How can I confirm that my reservation is valid?

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7 Comment31 Complaint
Xolvie Resolution Specialist22 Ocak 2024 09:03

It's normal to not get a confirmation email right away after booking on Kiwi.com. There are a few things you can do to make sure your reservation is real:

• Check your spam folder first, as the confirmation email may have been filtered there. Before you assume anything about the status of your booking, make sure you check your spam folder.

• You can also use their website to log in to your Kiwi.com account. If you go to "My trips," you should see all of your reservations, including the most recent one you made. This gives you a direct way to make sure that your reservation is still valid.

• You might want to get the Kiwi.com app, which lets you see your schedule and e-ticket without waiting for an email confirmation. The app makes it easy to get to information about your booking.

• Talk to Kiwi.com's customer service for help if these steps don't fix the problem. They can give you a booking reference number and, if necessary, send you the confirmation email again. Talking to customer service will make sure you have all the information and paperwork you need for your reservation.

We're listening! Your thoughts and suggestions are welcomed in the comments.

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7 Comment

Kiwi, the airline cancelled the entire flight, yet I still have not received my refund. This issue has been ongoing since June 15, 2026. You reduced the refund from $422.57 to $383.57, stating that this was the amount refunded by the airline. However, the airline has confirmed that they refunded the full amount paid and that nothing was deducted. I have also contacted my bank regarding the chargeback. They confirmed that the chargeback was closed on August 31, 2026, and advised that Kiwi should have received the funds on September 5, 2026. The $421.57 amount is also shown on my credit card statement. Please refund the outstanding $383.57 to the credit card on file, as requested in my previous email. This delay and conflicting information are extremely frustrating and unacceptable. Please also provide me with a direct phone number so I can discuss this matter with you if necessary.
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I booked with Kiwi Trip number 825 238 469 From istanbul to Calgary My email is ************************* Is there any change?
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I need the PNR for my booking from Baku to Mumbai on 6th February for two passengers. It is not mentioned in the email, nor is it showing in my trips in the app.
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June 28, 2025 2:19 AM
I booked a flight with Kiwi.com, but I haven’t received my booking confirmation or receipt yet. My booking number is 607937341. Please contact me as soon as possible. Thank you.
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