Honor customer service keeps redirecting me, how do I reach someone who can resolve my case?

I purchased an Honor Pad 10 together with a stylus from a local store on 11 March 2026. From the first use, the stylus has not been working properly. It constantly skips lines, lags while writing and often does not write correctly on the screen, which makes it very difficult to use the device for no...

About four months ago, I purchased an Honor Pad V9 tablet from Hepsiburada, with Hepsiburada as the seller. I paid approximately $365 for the device. As a teacher, I actively use the tablet in my classes. However, the tip of the stylus that came with the tablet wore down very quickly. I replaced it ...

My name is Yusuf O*****. On December 3, 2025, I purchased an Honor 400 smartphone through Hepsiburada, shipped from the Gebze warehouse, and paid approximately $434 for the device. Since the day I bought the phone, I have not been satisfied with it and have been experiencing serious issues, especial...

The rear camera glass of my Honor Magic 7 Pro phone cracked. Since I could not find this part anywhere, I sent the device about 20 days ago to Honor’s authorized technical service through Hepsiburada shipping. When I received feedback from the service center, I was informed that I would need to pay ...

I had never experienced any issues and was using my Honor Band 6 in perfect condition. However, during a workout, the device suddenly attempted to install an update. Because the update was reportedly not supported by the device, my previously fully functional smart band became completely unusable. ...

I am using an HONOR Magic7 Lite BRP-NX1M, purchased from Crnogorski Telekom in late 2024, and the device is still stuck on software version 8.0.0.136(C433E4R2P1). Since the day I bought the phone, I have not received a single update, including security patches. The “check for updates” / tryout updat...

I experienced a serious issue with the Honor Pad 10 tablet stylus. After researching the problem, I realized that many other users are experiencing the exact same issue. I have only owned the tablet for 15–16 days, yet the stylus writes inconsistently, skips strokes, and does not properly detect wh...

On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbu...

On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, ...

I purchased a brand-new Honor Magic Pad 2 with its pen yesterday through Hepsiburada, and from the very first day, the pen has not been charging properly. The charging indicator keeps turning on and off by itself, no light appears consistently, and the pen simply does not charge. I carefully followe...

On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...

I purchased the Honor Choice Earbuds X5 Bluetooth headphones (White) on 06.05.2024 through Hepsiburada (Order No: 808 159 828). For the past four days, the device has been experiencing serious connection problems. I tried every possible solution, including resetting the earbuds and testing them with...

I recently purchased an Honor Pad 9 tablet, and from the very beginning I noticed a major performance issue. Whenever I watch videos on YouTube.com.com at 480p or higher resolution, combined with playback speed 1.5x or above, the tablet freezes and stutters heavily. This makes it impossible to watch...

I purchased the Honor Magic 7 Lite 512 smartphone from Hepsiburada, and since the very first day I started using it, I have been dealing with multiple issues. The device frequently suffers from freezing, lagging, and camera malfunctions. While these problems do not occur 100% of the time, they happe...

I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...

I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...

On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...

I’ve been using the Honor 90 for about 1.5 years, and while it used to fast charge (SuperCharge) flawlessly in the beginning, it no longer does so consistently. Now, it only fast charges if I unplug and replug the cable a few times—and even then, it’s not guaranteed to work. This issue started recen...

I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...

I bought the Honor V3, and from the moment I turned it on, the device had system-level issues. It was clearly defective right out of the box. Instead of offering a replacement, I was forced to send it to KVK service for repair. They sent it back after a system cleanup, claiming it was fixed. I used...

I’ve had nothing but problems with the Honor 90, and I’m seriously regretting my purchase. When I first bought the phone, it completely failed after being plugged in to charge—it wouldn’t even turn on. I had to send it to KVK, and thankfully they approved a device replacement. But now, less than a ...

Two months ago, the top part of my Honor Magic 6 Pro’s screen cracked. Although the device is still under warranty, the service center required full upfront payment for the screen replacement. I handed over the phone to the authorized service on April 3, 2025, and now 34 days have passed—with no rep...

About a month ago, I purchased the Honor 200 Pro, and I’m extremely disappointed with its build quality. Despite having a protective case, cover, and screen film, the phone fell from just half a meter—and the back glass completely shattered. This kind of damage from such a small fall is unacceptable...

I purchased the Honor Earbuds X5E (blue model) on September 16, 2024, expecting solid quality from a trusted brand. Unfortunately, my experience has been anything but reliable. By April 10, 2025, I had to send the earbuds to service due to multiple technical issues. First, the right earbud wouldn’t...

I ordered a Honor Pad X9A tablet from Trendyol with order number 10135388361. During the sale, it was clearly stated that an Honor brand tablet pen would be included, and the pen is even listed on the invoice. However, the pen was never sent. I waited several days thinking it might be shipped separa...