I purchased a brand-new Honor Magic Pad 2 with its pen yesterday through Hepsiburada, and from the very first day, the pen has not been charging properly. The charging indicator keeps turning on and off by itself, no light appears consistently, and the pen simply does not charge. I carefully followed all the steps in the user manual, but the issue persists.
I contacted Honor customer service, but all they told me was that someone would call me back. Unfortunately, no follow-up has happened yet, and my problem remains unresolved. Since this issue started from day one, I believe the product was delivered to me faulty.
The product is under official warranty, and I have my purchase details even though I currently cannot locate the order or invoice number. Given that this is a brand-new device, I should not be dealing with such a fundamental defect.
I request that Honor replace the defective pen, send me a new working one, or direct me to an authorized technical service immediately. I expect my issue to be resolved without delay.
I purchased an Honor Pad X8 tablet from the Teknosa store. I completed the installation process, and the charge was 69%. It remained at 69% for 2 days, then suddenly dropped to 1% and turned off. I plugged it into the charger, and after 2 hours, the charge was still at 1%. I left it on charge for a ...
I purchased a Logitech Logi Crayon Digital Pen from Hepsiburada in May 2025 (Order No: 4452952586). I’ve been using it regularly, but since October 2025, for about three weeks, it has completely stopped working despite being fully charged. To resolve the issue, I first contacted Hepsiburada custome...
I recently purchased a new tablet, the Huawei MatePad 11.5. Subsequently, I acquired the Huawei M-Pencil 2nd generation, but it didn't come with a charger cable for the pencil case. I attached the pen to the tablet, but the tablet didn't respond at all. After some research, I contacted Huawei Custom...
On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbu...
I experienced a serious issue with the Honor Pad 10 tablet stylus. After researching the problem, I realized that many other users are experiencing the exact same issue. I have only owned the tablet for 15–16 days, yet the stylus writes inconsistently, skips strokes, and does not properly detect wh...
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