Honor Pad 10 Multiple Defects After Purchase: Full Refund Request
On 09.02.2026 I purchased a Honor Pad 10 tablet from the Teknosa store in Konya Kule Site AVM. From the day after the purchase, the device began to show serious malfunctions. Pink pixels appeared on the screen, the system interface often stopped responding, applications turned black and none of them were displayed properly. The touchscreen does not work correctly, does not respond where I touch or responds somewhere else, and videos randomly fast‑forward or stop on their own. On 20.02.2026, when the device was only 11 days old, I sent it to technical service together with all its equipment, including the keyboard case, pen, adapter and box, even though there was no physical damage to any of them. When the product was returned from technical service, I was told that there was no problem with the device, but after this, the malfunctions increased even more. The camera now takes completely blurry photos where nothing can be seen or read, QR codes do not work, and PDFs either do not open at all or, if they open, they later disappear by themselves and do not appear even in the recycle bin. In addition, I cannot log into WhatsApp on the device and I am unable to use WhatsApp at all. The volume button does not work, sound cannot be turned up or down, and the keyboard and pen do not work properly; while writing with the pen, the text appears in another place on the screen. Despite the internet connection being active, videos sometimes do not open at all. All these problems started within days of purchase and have continued despite the technical service’s “no fault” response. Given that this tablet has had multiple serious hardware and software problems from almost the first day and that the issue was not resolved by technical service, I request a full refund of the device price, down to the last cent, as soon as possible.
