About four months ago, I purchased an Honor Pad V9 tablet from Hepsiburada, with Hepsiburada as the seller. I paid approximately $365 for the device. As a teacher, I actively use the tablet in my classes. However, the tip of the stylus that came with the tablet wore down very quickly. I replaced it with the spare tip included in the box, but that one also wore down just as fast, making the stylus difficult to use.
About 20 days ago, I contacted Honor customer service and explained the issue. Even though I was only requesting a new stylus tip, I was asked to send the entire tablet set—including the device, case, box, and invoice—to the service center. I am being expected to go without my tablet for weeks just to replace a tiny stylus tip. As a teacher who relies on the tablet for instruction, it is not possible for me to send the device away at this time.
The fact that two stylus tips wore out in such a short period—despite careful use by an adult teacher, not children—raises concerns about product quality. Additionally, the difficulty of obtaining such a simple replacement part is a separate issue. While stylus pens and replacement tips from other well-known brands are widely available, accessing replacement parts for Honor products appears nearly impossible.
For this reason, I request that I be provided with replacement stylus tips without being required to send in the entire tablet. I also ask for a more customer-focused solution regarding access to spare parts.
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