I purchased the Honor Choice Earbuds X5 Bluetooth headphones (White) on 06.05.2024 through Hepsiburada (Order No: 808 159 828). For the past four days, the device has been experiencing serious connection problems. I tried every possible solution, including resetting the earbuds and testing them with different devices, but the problem still persists. This issue started suddenly and has made the earbuds unreliable for daily use.
I have not yet been able to contact customer service, and I am not fully sure about the warranty duration, but given that this is a relatively new product, I strongly believe it should still be covered. I am highly disappointed because I expected durability and quality from Honor, and this problem affects both my work and personal use.
I am requesting a product replacement as soon as possible under the warranty terms. I urge Honor to take responsibility for the faulty product and provide me with a quick resolution.
I purchased the Honor Earbuds X5E (blue model) on September 16, 2024, expecting solid quality from a trusted brand. Unfortunately, my experience has been anything but reliable. By April 10, 2025, I had to send the earbuds to service due to multiple technical issues. First, the right earbud wouldn’t...
On 12-05-2025, I purchased a Xiaomi Redmi Buds 6 Play headset through Hepsiburada, and as of 08-09-2025, I have been experiencing a connection problem. I only use the product with my phone, and the right earbud (R) does not work at all. The issue is persistent and has not been resolved on any device...
On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...
I purchased the Jabra Elite 4 Active from Hepsiburada in April, and the product initially arrived in perfect condition. For five months, it worked flawlessly—until one day, I woke up to find the left earbud completely nonfunctional. It hadn’t suffered any damage, yet there is now no sound at all, de...
On March 10, 2024, I purchased a Jabra Elite 4 Active In-Ear Bluetooth headset from Amazon. For the past 1–2 months, the right earbud has been experiencing constant static and intermittent sound cutouts. I have never dropped or damaged the product, so I don’t understand why this issue suddenly start...
Comments