My name is Yusuf O*****. On December 3, 2025, I purchased an Honor 400 smartphone through Hepsiburada, shipped from the Gebze warehouse, and paid approximately $434 for the device. Since the day I bought the phone, I have not been satisfied with it and have been experiencing serious issues, especially with the screen.
The screen does not scroll upward smoothly, frequently freezes, and makes the phone very difficult to use. In addition, the phone takes photos on its own without any input from me, which is extremely concerning from both a usability and security standpoint. These issues have prevented me from using the device properly since the first day.
I have not yet contacted technical service or customer support because I believe that a brand-new phone should not have such fundamental issues in such a short time. As I am completely dissatisfied with the product and these problems have destroyed my trust in the device’s overall quality, I request a full return of my Honor 400 phone and a refund of the amount I paid.
I ask that the issues I experienced be thoroughly reviewed and that I receive a response regarding my refund request as soon as possible.
On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...
On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbu...
I purchased the Honor Magic 7 Lite 512 smartphone from Hepsiburada, and since the very first day I started using it, I have been dealing with multiple issues. The device frequently suffers from freezing, lagging, and camera malfunctions. While these problems do not occur 100% of the time, they happe...
I purchased the Honor 200 smartphone from the official Hepsiburada seller store. Unfortunately, just two months after my purchase, the screen developed a hairline crack while the phone was in my pocket. I initially didn’t make a big deal out of it, as the crack was minor, and I intended to continue ...
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
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