Honor Magic 7 Pro Repeated Camera Failure, Replacement Refused

I purchased an Honor Magic 7 Pro phone from Teknosa in Türkiye, and despite careful use, a camera malfunction occurred that was clearly not due to user error. I took the device to the KVK authorized service on 11 May, where the camera was reportedly replaced, tested and the device was returned as repaired. However, the same fault occurred a second time, and I had to hand the phone over again to the KVK authorized service on 22 May. In this process I remained without a phone for a total of about 38 days. During the second service process, as the legal period of 20 business days was exceeded and the device could not be repaired, a DOA-type exchange/refund report was issued. With this report I went to Teknosa and clearly stated that I wanted the same model device as a brand‑new replacement, or, if it is no longer produced, an upper model. On 25.06.2026, Teknosa informed me, based on their communication with the Honor brand, that this request was rejected and that they would only provide a shopping voucher to be used at Teknosa. I am not obliged to use a shopping voucher, and I do not find it acceptable that, after a device that has failed twice and has stayed in authorized service for such a long time, I am only offered a voucher instead of a proper product solution. I request that my Honor Magic 7 Pro be replaced with a brand‑new same model device, or, if this model is no longer available, with an upper model device, without any additional cost to me.