My Honor Magic V3 Inner Screen Failed Before One Year and Warranty Was Denied
On 04/16/2025, I purchased an Honor Magic V3 phone through Hepsiburada. Although this foldable model is advertised as being tested for 500,000 folds, my device developed a thin line on the inner screen after fewer than 2,000 openings and closings, and shortly afterward the entire inner display went completely black before even reaching one year of use.
I used the phone extremely carefully throughout the year and never folded it outward improperly. When the issue started, I contacted Honor Türkiye, and they directed me to the KVK service center. Despite KVK already being known for negative customer experiences, I still sent my device in for inspection.
KVK claimed that the screen had been folded outward and classified the issue as user damage, even though I handled the device carefully at all times. As a result, they issued a repair invoice of approximately $735 for a screen replacement. I explained to Honor Türkiye, Hepsiburada, and KVK representatives that this is not an isolated incident and that the Honor Magic V3 has a widely reported chronic inner screen problem both in Türkiye and internationally. Despite this, no real solution was offered to me.
As someone who previously used brands like Samsung and Apple with established service networks, this is the first time I purchased a device from a brand without a reliable authorized support structure, and I honestly regret that decision.
For my KVK service file numbered 2602755770, I demand that the inner screen failure on my Honor Magic V3 be fully evaluated under warranty coverage and repaired without charging me any fee. I also request compensation for the inconvenience and frustration I experienced throughout this process, along with a clear and consumer-friendly support policy for other users facing the same chronic issue.
