Honor Magic 8 Lite Water Resistance Claims Didn't Match Reality
I purchased the Honor Magic 8 Lite because I trusted Honor's advertising and promotional videos claiming that the phone was resistant to water splashes and dust. The device was also marketed as being extremely durable, with claims that its toughness had even been recognized through record-setting tests. Despite those claims, the camera glass cracked just 20 days after I bought the phone. I sent the device to an authorized service center, where it was repaired and returned to me.
Later, relying on Honor's own promotional videos showing the phone being used under running water and in aquarium demonstrations, as well as its repeated claims of water resistance, I briefly rinsed the phone with a light stream of water. During that process, water entered the device around the camera module, causing another hardware failure. I have now been presented with a repair estimate of approximately $366, and Honor has classified the damage entirely as user error, placing all responsibility on me.
When I purchased the phone, it was advertised as being resistant to water splashes and dust, and Honor's marketing materials reinforced that expectation. However, when these problems occurred, Honor refused to stand behind its product. In less than six months of ownership, my phone has already been sent to the service center two or three times. Despite these repeated failures, Honor has neither offered a refund nor replaced the device, leaving me with a phone that is effectively unusable.
I believe Honor's advertising and durability claims do not accurately reflect the product's real-world performance, and that I have been misled as a consumer. I request that Honor cancel the approximately $366 repair charge for the water damage and provide either a full refund or a brand-new replacement device.
