On September 23, 2025, I purchased an Honor 400 smartphone from Hepsiburada. Shortly after, I experienced an issue with the charging port, which had a loose connection. While searching online for an “Honor service center,” I found one claiming to be authorized, located in Ritim AVM, Maltepe, Istanbul, with the phone number 0850 305 5425. They assured me that they were an official Honor service provider, so I sent my device to the address they provided. However, despite a long period passing, I have neither received my device back nor been given any updates. I called multiple times but received no clear information, and the staff even mocked me over the phone. The only communication I received was a single SMS with no tracking or service reference number. My phone was brand new, still under warranty, and I have the original invoice. When I contacted Honor customer support, I was informed that the place I had sent my phone to was not an authorized Honor service center, and that no such service or phone number exists in their records. My device has effectively gone missing, and I have been left completely misled and inconvenienced. I hereby request that my device be returned to me immediately, or that I receive a full refund or a replacement device of the same model.
I purchased an Honor 90 brand and model mobile phone from Hepsiburada. Due to a hardware issue, I submitted it to the authorized KVK service in Izmir. After 20 business days, they still claim to be waiting for a part, rudely expressing this to me. Honor customer service apologized and promised a res...
On 22.08.2025, I purchased an Honor 400 Pro smartphone through the Hepsiburada app (Order No: 4134219561). From the very first day of use, the device has shown serious problems. During phone calls, the earpiece produces constant crackling and distorted sound, making conversations unpleasant and diff...
As a prior user of Huawei smartphones, I chose the Honor 90 model for my new phone since I trusted the company. It's been a month since I began using the item I purchased from Hepsiburada, and my charger failed. On April 29th, I happened to be in Istanbul for business, so I took the malfunctioning c...
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
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