On 08.09.2025, I experienced a serious issue with my Honor Magic 7 Pro smartphone. I trusted the IP68 and IP69 water resistance certifications and used the device in a swimming pool for only 5 minutes. Despite this, my phone was damaged due to liquid contact and was excluded from warranty coverage, even though it still has over one year of valid warranty remaining.
I submitted the device to the KVK technical service center in Bakırköy, Istanbul, but I was shocked when they demanded an extremely high repair fee of ₺48,314. This situation is unacceptable, as the device was marketed as water-resistant. The fact that Honor’s customer service provided no solution, and that the repair process is handled through a third-party contractor with limited knowledge of Honor devices, has only deepened my frustration.
I request that Honor repair my device free of charge under warranty, replace it with a new unit, or refund the full purchase price. I expect this issue to be resolved quickly and fairly, as I should not have to bear the cost of a failure that contradicts the advertised IP certifications.
On 19.07.2025, I purchased the Honor Magic 7 Pro smartphone from Hepsiburada for ₺53,000. Shockingly, in less than three months, the device became completely unusable. The network signal disappeared, the speaker stopped producing sound, the camera no longer functions, and I am unable to make or rece...
I purchased an Honor Magic Lite 7 smartphone through Hepsiburada on 31 July 2025 for ₺15,299, trusting the brand’s strong marketing claims about durability. The phone was delivered on 4 August, but by 8 August, after only four days of use, I noticed that the touchscreen had stopped responding proper...
I bought the Honor Magic Lite 7 model phone trusting its durability, but after only 4 days of use, I noticed a touchscreen problem the day after it fell from about 30 cm inside my bag. When I called customer service, I explained that the phone had fallen inside the bag, yet Honor’s advertisements sp...
I bought the Honor Magic 7 Lite specifically because it came with a shatterproof screen guarantee, but that promise fell apart—just like the phone. It broke on its very first fall, which was shocking given the brand’s durability claims. I immediately took it to KVK Bakırköy for service. That was ove...
My Huawei GT3 Pro watch broke down while swimming in the sea. It had broken down at sea in the same way before and was replaced with a new one under warranty. Since the device is still under warranty, I went to the Media Markt store where I bought it and explained the situation. They again directed ...
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