Honor Magic 8 Pro Bluetooth Keeps Disconnecting Randomly

I have been experiencing a serious Bluetooth connection problem with my Honor Magic 8 Pro since the very first day I purchased it, and the issue has now reached a point where it is no longer acceptable. I tested the phone with two different TWS earbuds, and with both pairs, the connection to either the right or left earbud randomly disconnects on its own from time to time. These disconnections occur unpredictably and directly interfere with the user experience. The same earbuds work perfectly on other devices. In particular, I have never experienced a single connection drop when using them with a Vivo X200 Pro. For this reason, the problem appears to be with the Honor Magic 8 Pro rather than the earbuds.

I strongly believe the issue may be related to the device's Bluetooth/RF hardware or its MagicOS software rather than the earbuds themselves. I deleted and re-paired the Bluetooth connections, reset the earbuds, restarted the phone multiple times, tried different Bluetooth codecs, and also tested the device with Wi-Fi turned off. Despite all of these troubleshooting steps, the problem has not improved at all and continues in exactly the same way. Having tried all of the basic and advanced troubleshooting steps available to me as a user without getting any result suggests that there may be an issue with the device's own hardware or software.

I purchased the device through Hepsiburada on February 25, 2026, with a Turkey warranty. My order number is 4298710197. Having this connection problem continuously since the first day is completely unacceptable for a device in this price range and has seriously damaged my confidence in the brand. I request a detailed technical examination of my device's Bluetooth connectivity system, particularly the issue causing the right or left earbud connection to drop, and, if necessary, a permanent and clearly explained solution through a software update or hardware intervention.

I also actively use this phone and do not have another backup device. Therefore, if the device needs to be sent to technical service, I specifically request that a temporary replacement device be provided to me for the duration of the repair. I expect a prompt, transparent, and satisfactory response regarding this issue.