I was banned from Happn without explanation, how can I appeal?

I am writing to report that my Happn account was suspended and closed this morning with the explanation that I am “not 18 years old.” However, when I created my account, I correctly entered my age as 18, so I do not understand why my account was closed on this basis. After the suspension, I contacte...

My Happn account has been unnecessarily suspended for about 2–3 weeks, and I have been unable to log in during this entire time. My account is registered with the email address c**********@gmail.com**. I did not receive any explanation or warning about the suspension; I only see a message saying “Yo...

In the first week of October, my Happn account was suspended because I did not upload a photo showing my face. I had a picture on my profile where I was turned with my back facing the camera, and I received an email stating that my account had been suspended for this reason. I contacted the support ...

Yesterday, without any warning or explanation, our Happn account was suddenly suspended. Our username is zümrütveelçin. We did not encounter any unusual activity or notifications while using the account. We received no information about the reason for the suspension, nor was any explanation provided...

My Happn account, which I use on my Android phone, was suddenly suspended without any warning or explanation. I haven’t been able to access my account for the past two days, and no reason was provided. I also do not have any payments or a Premium subscription on my account. Additionally, my communi...

I haven’t been able to access my Happn account on my Android device for about two months. When I try to log into my account, which is registered with Be******@gmail.com**, my access is blocked immediately without any warning or explanation. To solve the problem, I tried contacting Happn through Inst...

My Happn account was suspended even though I didn’t do anything wrong. It was suddenly taken down, and I can no longer log into the app. I also can’t create a new account. I want this issue resolved. It has been months, and nothing has been fixed. I want my account back. Could you please help me? My...

On September 11, 2025, at 07:07, I discovered that ₺299 was withdrawn from my card for a Happn Premium subscription, even though my account had already been closed and banned. Since the account is inaccessible, I cannot use the service in any way. This is not the first time I have faced such an iss...

I had been using Happn for a while and at one point decided to stop using my account. Since I couldn’t find an option to fully delete it, I closed it using an alternate profile photo. Later, I reopened the same account and continued using it without any issues. I repeated this process once more—this...

My Happn account has suddenly been banned without any explanation, and I can no longer access it. I’ve been using Happn for years without ever encountering a problem, so this unexpected suspension is both confusing and frustrating. I haven’t received any warning or email stating why my account was b...

My Happn account was suspended without any specific explanation. I received an email listing general terms of use, but it didn’t mention what rule I supposedly violated. I have always followed community guidelines and used the app responsibly, so this sudden suspension came as a complete shock. I e...

A few months ago, I temporarily suspended my Happn account by choice—I wasn’t using the app and decided to take a break. Now, I want to return, but I can’t log back in. Every time I try to access my account, the system blocks me out, and I’m unable to reactivate it. Let me be clear: no one reported...

I signed up for Happn using my real name and personal information, and everything was fine—until suddenly I received a notification saying my account had been banned. I have no idea why this happened. I’ve been locked out for over a year now, and every attempt to rejoin—even using a new email—has be...

I downloaded the Happn app and used it for only two days, following all the rules and behaving respectfully. I didn’t violate any community guidelines. On May 30, I logged out around 5 a.m., and by the time I woke up at 8 a.m., I saw that my account had been suspended without any warning or explanat...

I have been unable to access my Happn account for two weeks because it keeps showing “banned user,” even though I never did anything wrong. I’ve tried logging in with my phone number and email address countless times, but nothing works. Every time I open the app, I’m met with the same message and no...

I’ve been using Happn for a while, and suddenly my account was closed without any explanation. I tried logging in this morning only to see an error message saying my access is restricted. I never received any warning or notification about violating a rule, so I’m shocked that my profile was disabled...

Hello, my Happn account has been suspended, and I don’t understand why. I have done nothing wrong and was using the app regularly and responsibly. Now, when I try to log in, my phone number and email are blocked, preventing me from accessing my account. I truly enjoy using Happn and would like to c...

Hello, my Happn account has been suspended, and I believe this happened due to an accidental photo change. My daughter mistakenly changed my profile picture, which may have led to the suspension. I kindly ask Happn support to lift this suspension, as no inappropriate or disrespectful content was up...

I received a message saying my Happn account has been banned, and I need to contact [email protected] for more information. However, I have tried multiple times, and there is no response. I want to delete my account, but I am unable to do so. My personal photos are still on the platform, and I need a...

I can no longer access my Happn account, and I suspect someone falsely reported me. I have done nothing wrong, yet my account was unfairly closed, and I can’t get any help from customer service. I have tried contacting support, but there’s no response. How am I supposed to fix this if Happn won’t e...

I have been using Happn for a while, and out of nowhere, I was permanently banned for no valid reason. The only explanation I can think of is that my profile picture wasn’t clear enough—which is ridiculous. Meanwhile, many users who fake their age or harass others remain active without consequences....

I created a Happn account just one day ago, and out of nowhere, it got suspended without any explanation. I have not violated any guidelines or done anything inappropriate, so I am completely confused as to why this happened. I would like to know why my account was suspended and whether it can be r...

I have been using Happn for 1.5 years, but recently, the app has stopped showing new people and online profiles. My friend can still see profiles as usual, but on my account, it only shows "Vibes" mode, and I can't match with anyone or see any new users. This issue makes the app completely unusable...

I’ve been completely banned from Happn for no reason and cannot log in at all. Every time I try, I get blocked, and the app won’t even send a verification code to my email. I’ve tried multiple Gmail accounts, but none of them work. I’ve been locked out for a long time with no explanation. I can’t e...