I am writing to report that my Happn account was suspended and closed this morning with the explanation that I am “not 18 years old.” However, when I created my account, I correctly entered my age as 18, so I do not understand why my account was closed on this basis. After the suspension, I contacte...
My Happn account has been unnecessarily suspended for about 2–3 weeks, and I have been unable to log in during this entire time. My account is registered with the email address c**********@gmail.com**. I did not receive any explanation or warning about the suspension; I only see a message saying “Yo...
On November 4, I experienced a serious problem on the Happn app involving fake profiles. These fake accounts invite users to meet up and direct them to restaurants that either have no name or were newly created. I was invited to such a place at Selahaddin Pınar Aralığı Sokak 3/C, Mecidiyeköy, Istanb...
I paid $14 USD for a three-month Happn subscription through my iPhone 12. The payment was successfully charged to my credit card, and I have the receipt. However, even though my subscription period was still active, the app tried to charge my card again. For security reasons, I disabled online trans...
"The problem has been resolved"
Today, my Happn account (y*************@gmail.com), which I use in Izmir, was suspended. I did not receive any notification or email explaining the re...
In the first week of October, my Happn account was suspended because I did not upload a photo showing my face. I had a picture on my profile where I was turned with my back facing the camera, and I received an email stating that my account had been suspended for this reason. I contacted the support ...
On October 22, 2025, at around 7:30 PM, I was blackmailed through the Happn app by someone I met there and later continued speaking with on WhatsApp, using the number 0547**98030. This person used my explicit images to threaten me, saying they would send them to my family and my contacts on social m...
Yesterday, without any warning or explanation, our Happn account was suddenly suspended. Our username is zümrütveelçin. We did not encounter any unusual activity or notifications while using the account. We received no information about the reason for the suspension, nor was any explanation provided...
I downloaded the Happn app through Google Play and purchased a Premium membership. I paid the fee listed as $5 USD, and this amount was successfully charged to my card. However, without any notification, recurring charges of $15 USD started appearing on my card every month. In particular, these amou...
My Happn account, which I use on my Android phone, was suddenly suspended without any warning or explanation. I haven’t been able to access my account for the past two days, and no reason was provided. I also do not have any payments or a Premium subscription on my account. Additionally, my communi...
I haven’t been able to access my Happn account on my Android device for about two months. When I try to log into my account, which is registered with Be******@gmail.com**, my access is blocked immediately without any warning or explanation. To solve the problem, I tried contacting Happn through Inst...
On October 6, 2025, I purchased a Premium membership on the Happn app after seeing a “discounted price of $5 USD” on the homepage. However, during the payment process, $9 USD was charged to my card. The payment was made through Ziraat Bank, and I have the receipt. My Premium membership is currently ...
My Happn account was suspended even though I didn’t do anything wrong. It was suddenly taken down, and I can no longer log into the app. I also can’t create a new account. I want this issue resolved. It has been months, and nothing has been fixed. I want my account back. Could you please help me? My...
On September 10, 2025, I noticed an unauthorized charge of ₺360 on my bank account ending in 4391, even though I had already deleted my Happn account. This charge was made without my consent or knowledge. I immediately tried to contact Happn customer support, but I have not received any response so...
On September 11, 2025, at 07:07, I discovered that ₺299 was withdrawn from my card for a Happn Premium subscription, even though my account had already been closed and banned. Since the account is inaccessible, I cannot use the service in any way. This is not the first time I have faced such an iss...
On August 3, 2025, I purchased a discounted subscription package on Happn using my bank card. However, on September 3, 2025, my subscription was renewed automatically without my consent, and ₺349.99 was charged to my account. I did not want the subscription to renew, and during this period I did not...
I recently made a purchase on the Happn app but quickly realized I wasn’t satisfied with the service. Within just one hour, I submitted a refund request through the appropriate channels. Despite acting promptly, my request was denied, and my payment was never refunded. The “Restore Purchases” featur...
I had been using Happn for a while and at one point decided to stop using my account. Since I couldn’t find an option to fully delete it, I closed it using an alternate profile photo. Later, I reopened the same account and continued using it without any issues. I repeated this process once more—this...
I recently discovered that someone created a fake profile on the Happn app under the name “Vedat” using my personal photos without my permission. What’s even more disturbing is that the account shows a location in Esenyurt, Istanbul—very close to my actual residence. This is an extremely serious inv...
For the past 1–2 weeks, I haven’t been able to access the messages section on the Happn app. This issue has been ongoing despite the fact that I’m a paying subscriber. I subscribed specifically to use the full messaging features, yet the app won’t load my messages at all—making the subscription feel...
My Happn account has suddenly been banned without any explanation, and I can no longer access it. I’ve been using Happn for years without ever encountering a problem, so this unexpected suspension is both confusing and frustrating. I haven’t received any warning or email stating why my account was b...
I’m currently experiencing a major issue with the Happn app: I can no longer view my messages. Previously, I was able to access them without any problems, but now they either don’t load or simply disappear. I’ve tried restarting the app, updating it, and even reinstalling it, but the problem remains...
My Happn account was suspended without any specific explanation. I received an email listing general terms of use, but it didn’t mention what rule I supposedly violated. I have always followed community guidelines and used the app responsibly, so this sudden suspension came as a complete shock. I e...
I canceled my Happn subscription through the app, assuming everything was finalized. However, despite successfully ending my membership, I was still charged ₺399 this month from my Yapı Kredi account. I did not authorize this transaction, and it’s incredibly frustrating to see a payment taken for a ...