I am writing to report that my Happn account was suspended and closed this morning with the explanation that I am “not 18 years old.” However, when I created my account, I correctly entered my age as 18, so I do not understand why my account was closed on this basis. After the suspension, I contacted support and was simply told again that I am not 18 years old and that my account would be closed, without any clear explanation or opportunity to correct or verify my information. I believe this is a mistake and it has unfairly resulted in the loss of my account. I kindly request that my Happn account be reactivated as soon as possible and that my age information be reviewed and corrected if needed. I am also requesting that Happn provide a valid customer service contact number for users in India so that such issues can be resolved more transparently and efficiently.
Hello, my Happn account has been suspended, and I don’t understand why. I have done nothing wrong and was using the app regularly and responsibly. Now, when I try to log in, my phone number and email are blocked, preventing me from accessing my account. I truly enjoy using Happn and would like to c...
My Happn account has been unnecessarily suspended for about 2–3 weeks, and I have been unable to log in during this entire time. My account is registered with the email address c**********@gmail.com**. I did not receive any explanation or warning about the suspension; I only see a message saying “Yo...
My Happn account has suddenly been banned without any explanation, and I can no longer access it. I’ve been using Happn for years without ever encountering a problem, so this unexpected suspension is both confusing and frustrating. I haven’t received any warning or email stating why my account was b...
I downloaded the Happn app and used it for only two days, following all the rules and behaving respectfully. I didn’t violate any community guidelines. On May 30, I logged out around 5 a.m., and by the time I woke up at 8 a.m., I saw that my account had been suspended without any warning or explanat...
I can no longer access my Happn account, and I suspect someone falsely reported me. I have done nothing wrong, yet my account was unfairly closed, and I can’t get any help from customer service. I have tried contacting support, but there’s no response. How am I supposed to fix this if Happn won’t e...
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