I Face Happn Account Suspension After Changing Phone
For approximately two and a half weeks, I have been unable to access my Happn account. After my phone was stolen, I purchased a new device and reactivated my old phone number, continuing with the same line. However, when I installed Happn on my new phone and tried to log in, I received a message saying “your account has been suspended”, and I have been unable to access it.
During this process, I accidentally created a second Happn account. Once I realized the mistake, I immediately deleted that account. However, my original account is still suspended, and I cannot access it in any way.
I have submitted support requests through the app and other available channels, but I have not received any response so far, and the issue remains unresolved.
I was previously using my Happn account properly and in full compliance with the rules. I have not engaged in any harmful behavior and did not receive any violation warnings. Therefore, I believe my account has been unfairly suspended.
I urgently request that my original Happn account be reviewed and reactivated as soon as possible. I also ask for a clear and detailed explanation regarding why my account was suspended.
Progress
About a month ago, my Happn account was closed without any reason given. I believe my account was unfairly closed even though I have not violated any rules.
Because my phone was stolen, I got a new phone and had to deactivate my old line. After this change, I could no longer access my account and saw that it had been closed. I believe my account was unfairly closed solely due to the device and line change.
During this process, I have repeatedly contacted Happn both via Şikayetvar and by e‑mail. However, for a month I have received no explanation, information, or response. Being left completely unanswered as a user only worsens my grievance.
I now request that this matter be taken seriously, that I be provided in writing with a clear and explicit explanation of why my account was closed, and that if the closure was unjust, my account be reopened immediately.
The e‑mail address linked to my Happn account is: [email protected]. Regarding this situation, which has gone unanswered for a long time, I demand a concrete investigation as soon as possible, a response to me, and that customer service urgently contact me.
