For approximately two and a half weeks, I have been unable to access my Happn account. After my phone was stolen, I purchased a new device and reactivated my old phone number, continuing with the same line. However, when I installed Happn on my new phone and tried to log in, I received a message saying “your account has been suspended”, and I have been unable to access it.
During this process, I accidentally created a second Happn account. Once I realized the mistake, I immediately deleted that account. However, my original account is still suspended, and I cannot access it in any way.
I have submitted support requests through the app and other available channels, but I have not received any response so far, and the issue remains unresolved.
I was previously using my Happn account properly and in full compliance with the rules. I have not engaged in any harmful behavior and did not receive any violation warnings. Therefore, I believe my account has been unfairly suspended.
I urgently request that my original Happn account be reviewed and reactivated as soon as possible. I also ask for a clear and detailed explanation regarding why my account was suspended.
About a month ago, my Happn account was closed without any reason given. I believe my account was unfairly closed even though I have not violated any rules.
Because my phone was stolen, I got a new phone and had to deactivate my old line. After this change, I could no longer access my account and saw that it had been closed. I believe my account was unfairly closed solely due to the device and line change.
During this process, I have repeatedly contacted Happn both via Şikayetvar and by e‑mail. However, for a month I have received no explanation, information, or response. Being left completely unanswered as a user only worsens my grievance.
I now request that this matter be taken seriously, that I be provided in writing with a clear and explicit explanation of why my account was closed, and that if the closure was unjust, my account be reopened immediately.
The e‑mail address linked to my Happn account is: [email protected]. Regarding this situation, which has gone unanswered for a long time, I demand a concrete investigation as soon as possible, a response to me, and that customer service urgently contact me.
Hello, my Happn account has been suspended, and I don’t understand why. I have done nothing wrong and was using the app regularly and responsibly. Now, when I try to log in, my phone number and email are blocked, preventing me from accessing my account. I truly enjoy using Happn and would like to c...
I had been using Happn for a while and at one point decided to stop using my account. Since I couldn’t find an option to fully delete it, I closed it using an alternate profile photo. Later, I reopened the same account and continued using it without any issues. I repeated this process once more—this...
I have been unable to access my Happn account for two weeks because it keeps showing “banned user,” even though I never did anything wrong. I’ve tried logging in with my phone number and email address countless times, but nothing works. Every time I open the app, I’m met with the same message and no...
My Happn account has suddenly been banned without any explanation, and I can no longer access it. I’ve been using Happn for years without ever encountering a problem, so this unexpected suspension is both confusing and frustrating. I haven’t received any warning or email stating why my account was b...
I downloaded the Happn app and used it for only two days, following all the rules and behaving respectfully. I didn’t violate any community guidelines. On May 30, I logged out around 5 a.m., and by the time I woke up at 8 a.m., I saw that my account had been suspended without any warning or explanat...
Comments