I placed an order (number pr25377818) on Gratis's website on October 18, 2025, purchasing L'Oreal Paris Kimi Blush Liquid Blusher number 627 and Beaulis Drip It Lip Oil number 584, with delivery requested to the store. Although 10 days have passed since I made the payment of ₺330 by credit card, my order still has not arrived at the store. I have experienced such delays before and now expect my store-bound orders to be delivered on time. I have not yet contacted customer service, and I request that the products in my order be delivered to the store as soon as possible.
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
On October 22, 2025, I placed an order for a skincare makeup product from Gratis with the “store pickup” option (Order No: pr25352019), but it has sti...
On 15.11.2025, I placed order number PR26367505 through Gratis’s online store. My order includes various makeup products. Even though 6 days have passed, my order still appears as “received,” and the items have not even begun to be prepared. The lack of any progress for such a long time both causes ...
On September 9, I placed an order through Gratis’s official website consisting of various products such as shampoo, makeup items, and shower gel. The total amount of my order is ₺710.50, and I paid by bank card. My delivery address is Kırıkkale/Merkez. The order needs to reach me within 3 days at th...
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I...
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