I ordered a discounted item from Gratis yesterday, but this complaint isn't just about that order; it's also about the ones I've placed before. A lot of people are having the same problem with Gratis on TikTok and other social media sites. I chose to submit my story since I heard that when people write complaints here, their orders are handled more quickly. I had to wait over 2–3 weeks for my products to arrive, even though I picked them up at the store. I just placed another order, and it's been stuck on "order received" for a long now. Most of the time, orders are ready in one or two days on other platforms, but this delay with Gratis keeps happening, which is really frustrating.
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I just made my first order with Gratis and was looking forward to getting my package in 3 days. But the package hasn’t moved at all for 3 days, so I decided to look at some complaint forums. I'm surprised to see that a lot of people are dealing with the same problem. It's puzzling why a service is a...
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
I placed an order with Gratis five days ago, and my order status is still "being prepared." I intentionally selected to pick up my products from the store, so there is no shipping involved. I don't understand why it is taking so long to prepare just three things. All that remains is to put them in a...
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