On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I urgently need my products. As I will be leaving Istanbul in 4 days, it is especially important that my order reaches the store as quickly as possible. I have experienced similar delays with in-store pickup orders before, and I am concerned because this issue has happened again. I request that my order be delivered to the store immediately and that my grievance be resolved.
I placed my order PR24086084 with Gratis 6 days ago and chose the in-store pickup option. However, my order is still marked as “order received” and has not been prepared. I specifically selected store pickup for faster processing, yet no progress has been made. Previously, I also experienced issues ...
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
On November 5, on Gratis's website, I placed two orders numbered pr25993153 and pr26180356 with a credit card. All products seemed to be in stock and I completed my shopping to pick it up from Avcılar Marmara Street branch. However, although 9 days have passed, there has been no progress in my order...
On August 23, 2025, I placed an order (PR23942305) through Gratis’s online store, which was delivered on September 4, 2025, after a very long wait. The order totaled ₺951 and was delivered to my address. Upon receiving my package, I noticed that while everyone around me received tester products with...
On October 22, 2025, I placed an order for a skincare makeup product from Gratis with the “store pickup” option (Order No: pr25352019), but it has sti...
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