On 15.11.2025, I placed order number PR26367505 through Gratis’s online store. My order includes various makeup products. Even though 6 days have passed, my order still appears as “received,” and the items have not even begun to be prepared. The lack of any progress for such a long time both causes inconvenience and damages my trust in the brand. I request that my order be prepared and shipped urgently without any further delay, and that I be clearly informed about the progress of the process.
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
On October 22, 2025, I placed an order for a skincare makeup product from Gratis with the “store pickup” option (Order No: pr25352019), but it has sti...
I placed an order from Gratis on December 30, 2024, and initially, my order was kept waiting for 5 days. After filing a complaint, it moved to the preparation stage, but it is still stuck at stage 2. My order was supposed to be delivered by Tuesday or Wednesday this week at the latest, yet it has no...
I placed an order with Gratis on May 6, 2024, a week before I needed the product to be delivered. Despite placing the order five days ago, it still hasn't been confirmed, and it needs to arrive in three days. I kindly request that Gratis take the necessary actions to resolve this issue.
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
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