Gratis Delayed My Order of Shampoo Makeup and Shower Gel Products

Ayça
Ayça
Gratis
September 9, 2025 11:45 AM41

On September 9, I placed an order through Gratis’s official website consisting of various products such as shampoo, makeup items, and shower gel. The total amount of my order is ₺710.50, and I paid by bank card. My delivery address is Kırıkkale/Merkez. The order needs to reach me within 3 days at the latest because I will be moving to another city, so the delivery time is very important for me. If my products are not delivered within the specified time, I request either a refund or that the shipping be expedited. I have not yet contacted customer service. I urgently request your assistance with my order and ask that the process be accelerated to avoid any inconvenience.

Ayça
Ayça
September 9, 2025 10:46 PM

On September 9th, I bought some products from Gratis and requested that they be delivered to me within 3 days because I was going to move to another city. I have canceled my Gratis order as I could not take the risk. I request that my cancellation fee be refunded to my account tomorrow, please.

September 10, 2025 2:54 PM (1 day after complaint)

Dear Customer, Information has been provided via email. For all your questions, opinions, and suggestions, you can get support from our Customer Service. Best regards, Gratis Customer Service

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