On September 9, I placed an order through Gratis’s official website consisting of various products such as shampoo, makeup items, and shower gel. The total amount of my order is ₺710.50, and I paid by bank card. My delivery address is Kırıkkale/Merkez. The order needs to reach me within 3 days at the latest because I will be moving to another city, so the delivery time is very important for me. If my products are not delivered within the specified time, I request either a refund or that the shipping be expedited. I have not yet contacted customer service. I urgently request your assistance with my order and ask that the process be accelerated to avoid any inconvenience.
On August 27, 2025, I ordered four lipsticks from Gratis’s online store (Order No: PR23980456). The total amount of my order was ₺326, and I selected their branch on Gazi Street in Giresun Merkez as the delivery address. However, even after five days, my order still shows as “Order Received” and has...
I placed an order (number pr25377818) on Gratis's website on October 18, 2025, purchasing L'Oreal Paris Kimi Blush Liquid Blusher number 627 and Beaulis Drip It Lip Oil number 584, with delivery requested to the store. Although 10 days have passed since I made the payment of ₺330 by credit card, my ...
On August 31, 2025, I placed an order worth ₺171 through Gratis Online and selected the Gratis store inside 212 AVM for in-store pickup. However, my order has still not been delivered, and I am experiencing problems due to the very slow delivery process. Since I will be traveling out of town soon, I...
On November 5, on Gratis's website, I placed two orders numbered pr25993153 and pr26180356 with a credit card. All products seemed to be in stock and I completed my shopping to pick it up from Avcılar Marmara Street branch. However, although 9 days have passed, there has been no progress in my order...
My online order, numbered PR22933143, was canceled yesterday without my consent after a call, despite showing as "order received" for ten days. My order included Sinoz body scrub, Dove shower foam, shower soaps, cologne, pads, and makeup. My delivery address was the Adıyaman Park AVM Gratis store. A...
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