I logged in and discovered that some of my funds are missing, indicating a potential security breach. How does Gate.io handle security breaches?

On Gate.io, using my user account with ID 1933*8**, I purchased the coin called Gout a long time ago for a total amount of $1,040. When I logged into my account this morning, I first noticed that my balance had dropped to around $580. Shortly after, I saw that the Gout coin had been delisted, and my...

On the Gate.io exchange, I purchased the token DMCK for approximately 300 USDT. About 4–5 months ago, I noticed that this token had been delisted, and afterward my entire DMCK balance disappeared from my account. At this point, there is no DMCK balance visible at all in my Gate.io account. During t...

On September 15, 2025, my Gate.io account showed that my balance of 276,039,982,284,279 Kishu Inu coins had disappeared, even though I had not made any transactions. I did not perform any transfer, sale, or withdrawal—this happened completely without my knowledge or consent. I immediately tried to c...

When I logged into my Gate.io wallet today, I discovered that the 3,000 UBXS tokens that had been in my account since 2023 were completely gone. I hadn’t logged in for a long time and I did not make any transfers or withdrawals. There are no other problems or suspicious activities in my account. I ...

I recently learned that a fraudulent account was opened in my name on the Gate.io platform, and that illegal transactions were carried out through this account. Over the past year, I have received four separate court summonses related to these activities, and my situation continues to worsen with ea...

On October 18, 2025, I noticed that my Gate.io account balance of approximately 500 USDT had suddenly disappeared, even though I didn’t make any transactions. My USDT balance dropped to zero without warning, and I couldn’t understand why. I did not perform any transfers, trades, or other activities,...

I haven’t been able to log in to my Gate.io account for about five months. During the verification stage, I keep receiving the same error message: “Email address not found, phone number not found.” My registered email address (m*@gmail.com)** and phone number are both active and up to date, and I ...

Yesterday, I opened a 5X long position on Fartcoin through the Gate.io exchange. During the trade, the coin’s price suddenly and abnormally dropped by 1,000 times, which instantly wiped out my entire account overnight. I strongly believe these kinds of extreme and manipulated price drops occur inten...

About three weeks ago, I made a spot trade with Uni5L on the Gate.io platform. After completing the trade, my account balance was $230, and it remained the same for the next three weeks. However, when I checked my account last night, I noticed that my balance had suddenly dropped to $6. During this...

On September 11, 2025, my EPX coin was delisted on the Gate.io exchange. I had approximately $65 worth of EPX in my account at the time. After the delisting, I expected this amount to be automatically converted or transferred to my USD balance, but no transfer took place, and my EPX balance was comp...

On September 23, 2025, my AGS Coin balance on the Gate.io mobile app suddenly disappeared. In the morning, I had ₺8,811 worth of AGS Coin in my account, and I even took a screenshot of my balance. However, when I logged back into my account later, my AGS Coin balance had dropped to zero, and the AGS...

About a month ago, I purchased a coin called TRUMP through Gate.io. However, ever since a content update was made on the Gate.io platform, I have been unable to see my TRUMP coin balance in my wallet. Before buying TRUMP, I sold other coins such as FLOKI and FIL, but after that transaction, my entir...

About a month ago, approximately 940,000,000,000 Kishu coins disappeared from the spot wallet in my Gate.io account. When I logged into the app, I noticed my coin balance had decreased. During this time, I did not make any transfers, trades, or other transactions, and I didn’t experience any other i...

While trying to access my wallet through the Gate.io mobile app, I decided to change my password for security reasons. After submitting the password reset request, I started getting an “invalid Authenticator code” error repeatedly, and since then, I’ve been unable to log in to my account. This issue...

I had been holding 18,000 XRPL5 coins on Gate.io for a long time. However, one day when I checked my account, I discovered that the balance had suddenly dropped to just 18 coins—without any email or SMS notification. During this time, I was only accessing my account from my personal phone, and this ...

On September 15, 2025, my Gate.io account showed that my balance of 1,250,000,000,000 Kishu Inu coins had disappeared, even though I had not made any transactions. I did not perform any transfer, sale, or withdrawal—this happened completely without my knowledge or consent. I immediately tried to co...

I had a balance of 154,057.02 WLD5s coins in my Gate.io account. About a week ago, without performing any transactions, I logged into my account one morning and saw that my balance had been reduced by Gate.io to only 154 coins. This is the first time I have experienced such an issue, and I even hav...

On the Gate.io mobile app, I experienced a serious issue with my WLD5S tokens twice. Today, after an update, my balance of 323,000.00 WLD5S tokens automatically dropped to just 323 tokens. Because of this, I was unable to benefit from the price increase, and my potential profit was drastically reduc...

On September 12, 2025, at around 10:30, I purchased 16,000 XRP5L tokens on Gate.io’s spot market at a price of $0.0087. About an hour later, when I reopened the chart, the token price had increased 1,000 times, reaching $8.7. However, in my account, only 16 tokens are shown instead of the 16,000 I o...

I am experiencing a very serious problem with my Gate.io account. About two months ago, my username was suddenly changed, and my entire wallet balance was reset to zero. All of my past transaction history has also disappeared. Even though I can still log into my account through both the mobile app a...

Title: Gate.io Reset My 849 USDT Hippap Coin Balance Without Any Notification Complaint: On August 12, I discovered that the 849 USDT worth of Hippap coin in my Gate.io mobile app account had suddenly been reset to zero. What makes this situation worse is that I received no notification by email or...

For the past 10 days, I have been facing a very serious issue with my Gate.io account. Without my knowledge or approval, several unauthorized transactions were carried out on my account. These transactions were clearly not initiated by me, yet they appear in my trading and transfer history as if I h...

On August 5, 2025, when I logged into my Gate.io account (username: cl*), I noticed that my balance of 1,200,000 Hip Coins had suddenly dropped to zero. I had purchased these coins about a year ago with an investment of around ₺120,000, and until now they were always visible in my account. What sho...

On August 15, 2025, at 10:22 AM, I purchased 17,000 UNI 5S coins through the Gate.io mobile app. However, immediately after the purchase, the system automatically withdrew almost all of the coins, leaving me with only 17 coins in my account. I never initiated any withdrawal request, nor did I recei...

On August 11, 2025, I purchased 2.15 TAPT coins worth $660 through Gate.io. The transaction appeared as “completed” in the exchange records, and for a short while, the coins were visible in my account. However, shortly after the purchase, the TAPT coins suddenly disappeared from my balance. What ma...