While trying to update my phone number on my Gate.io account, I ended up losing both my account access and my funds. I went to the security settings in the profile section and selected the option to remove my registered phone number. The system asked me to complete face verification, which I successfully did. Immediately after that, I was automatically logged out of my account.
I then received an email to my registered address stating that my KYC verification had been completed and that I needed to log back into my account. However, when I tried to log in, I could no longer access my existing account. It appeared as if the account associated with my registered email and phone number had completely disappeared. When I attempted to log in again using the same email address, the system automatically created a new account, and I was unable to access the balance from my previous account.
My old account contained approximately $45 USD, and the newly created account now shows no balance at all. I contacted Gate.io support via email. Even though I received an email confirming that my KYC verification was completed, I replied with a detailed explanation of the issue. However, I still have not received any response.
In my opinion, it is extremely unsafe and unacceptable for an account that has completed KYC verification and received email confirmation to simply disappear, and for a new account to be created using the same email address. I am requesting that my original account be identified and reactivated, that the approximately $45 USD balance it contained be fully returned to me, and that I be provided with a clear, written explanation of what happened during this process.
I recently changed my phone number, and now I’m unable to access my Gate.io account. When I try to log in or update my number, the verification code is sent to my old phone, which I no longer have access to. As a result, I’m completely locked out of the app. I followed all the steps provided by Gat...
I'm having trouble accessing my Gate.io account, despite having used it successfully for a long time. I get a wrong password error whenever I try to log in. I tried resetting my password by sending a verification code to my phone, but the system says my phone number is not registered. When I try to ...
I'm currently locked out of my Gate.io account because it's still linked to an old phone number that I no longer use. When I try to log in, I can receive a verification code via email, but I also need to enter a code sent to my old phone number, which I can’t access anymore. This has become a serio...
I recently changed my phone number and now cannot access my Gate.io account. The verification codes are still being sent to my old number, which is no longer in use. Although my email is registered, I only receive a password reset option, while the login verification still requires access to my old...
I have a Gate.io account registered with the email address sn*@gmail.com**. Because my phone number changed, I have been unable to log into this account for about one year, and there was approximately $10 remaining in my account balance. I still have access to my registered email address, but since...
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