About three weeks ago, I made a spot trade with Uni5L on the Gate.io platform. After completing the trade, my account balance was $230, and it remained the same for the next three weeks. However, when I checked my account last night, I noticed that my balance had suddenly dropped to $6.
During this period, there were no additional fees, commissions, or deductions, and the balance disappeared without explanation. I’m unsure whether this was due to a sharp market movement or a system adjustment, but such a drastic change makes no sense.
This is the first time I’ve encountered such an issue, and I haven’t yet contacted Gate.io customer support. My registered email is c*[email protected]
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I request an immediate investigation into what caused this sudden drop and that my balance be restored to its original amount. I expect Gate.io to resolve this issue quickly and address the financial loss I’ve suffered.
On October 18, 2025, I noticed that my Gate.io account balance of approximately 500 USDT had suddenly disappeared, even though I didn’t make any transactions. My USDT balance dropped to zero without warning, and I couldn’t understand why. I did not perform any transfers, trades, or other activities,...
Over the past three years, I have lost a total of $9,000 on Gate.io. One of the biggest issues was with UNI5L, which I started buying at $6 per coin. Soon after, the price plummeted to 0.00015, wiping out my investment. Now, suddenly, they’ve set the price at $1.50, yet my funds are still deep in th...
I am experiencing a very serious problem with my Gate.io account. About two months ago, my username was suddenly changed, and my entire wallet balance was reset to zero. All of my past transaction history has also disappeared. Even though I can still log into my account through both the mobile app a...
I purchased a substantial amount of LTC5S coins on Gate.io about five months ago when the price was around $0.17. Today, the market price has risen to nearly $2.00, so I expected to see a significant profit in my wallet. However, when I checked my Gate.io wallet, I noticed that my entire LTC5S coin ...
I purchased $140 worth of Doge5S coins on Gate.io yesterday, totaling 632,000 coins. However, when I checked my account this morning, my balance was reduced to just 61 coins, with no explanation or notification. How can something like this happen? I have tried to contact Gate.io customer service, b...
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