Gate.io Reset My 849 USDT Hippap Coin Balance Without Any Notification

Title: Gate.io Reset My 849 USDT Hippap Coin Balance Without Any Notification

Complaint:
On August 12, I discovered that the 849 USDT worth of Hippap coin in my Gate.io mobile app account had suddenly been reset to zero. What makes this situation worse is that I received no notification by email or phone number, leaving me completely in the dark about how or why this happened.

My KYC verification was fully completed, and I had no security warnings or suspicious activity on my account. I immediately tried to reach Gate.io customer support, but I could not get through to anyone, and I received no assistance at all. The issue is limited only to my Hippap coin balance—my other assets in the account remain unaffected, which makes the disappearance of this specific balance even more concerning.

I expect Gate.io to immediately restore my missing 849 USDT Hippap coin balance and provide an official explanation for why this happened without any notification. Customers trust exchanges to safeguard their assets, not to have balances suddenly vanish without accountability.

My user ID is b9ebb. I demand urgent action from Gate.io to resolve this matter and to ensure that such unexplained losses do not happen to other investors.