My Billy Token Balance Disappeared From Gate.io Without Any Transaction

I noticed that the Billy token balance in my Gate.io account disappeared approximately 15 days ago, even though I had not performed any transactions involving the asset. I did not trade, transfer, withdraw, or otherwise move the tokens. I was simply holding them in my account. Around May 20, when I checked my account, I discovered that my Billy token balance was completely missing.

The missing balance was worth approximately $2,160, and the asset no longer appears anywhere in my account. Since I did not authorize any transactions and did not make any changes involving the token, the disappearance of this balance has caused significant concern and financial distress.

I request that Gate.io conduct a detailed review of all account activity, transaction history, wallet records, and system logs related to my Billy token holdings. If the disappearance was caused by a system error, delisting process, technical issue, or any other platform-related event, I ask that the cause be identified and that my missing balance be fully restored to my account.

In addition, I request a clear written explanation regarding when, how, and why the Billy token balance disappeared from my account. As an account holder, I believe I am entitled to transparent information about any event affecting my assets.

I respectfully ask Gate.io to investigate this matter as quickly as possible, provide regular updates regarding the review process, and take the necessary steps to resolve my financial loss and restore confidence in the security of the platform.