I Report Unauthorized Transactions on My Gate.io Account Causing $50,000+ Loss

August 16, 2025 12:40 PM98

For the past 10 days, I have been facing a very serious issue with my Gate.io account. Without my knowledge or approval, several unauthorized transactions were carried out on my account. These transactions were clearly not initiated by me, yet they appear in my trading and transfer history as if I had executed them.

I immediately contacted Gate.io customer support regarding this problem, but I have not received any clear explanation or concrete assistance. Instead, I have been left with uncertainty and significant financial loss. As a result of these fraudulent activities, I have lost more than $50,000, which is a devastating amount. My account number is 40737.

It is unacceptable that such unauthorized activity can take place without stronger security measures or timely intervention from the platform. I demand that Gate.io conduct a full investigation into my account, verify which trades and transfers were not initiated by me, and reimburse my losses caused by these unauthorized transactions. All related transaction history and supporting documents are available in my account and can be provided upon request.

I expect immediate action from Gate.io to restore my confidence as a user and to ensure that no other investors are put at risk due to similar security failures.

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