I accidentally made a purchase in Garena Free Fire that I didn't want. How can I get a refund?

I recently made a top‑up for Garena diamonds via the My Telenor app for my game account with ID 1613833191. The payment was successfully completed and the amount was deducted from my balance, but the diamonds have still not been credited to my game account. This issue occurred today and I have alrea...

I topped up diamonds for the Free Fire game using PhonePe, but the diamonds have still not been credited to my account. On 08/03/2026, I made a payment of 259 rupees, for which I was supposed to receive 120 diamonds. The payment was successfully deducted from my PhonePe account and the transaction s...

I made a purchase in the Free Fire game through the Google Play Store using a Tecno device. Specifically, I bought a diamonds pack for 99 pesos. The purchase and the refund request were both made on March 6, 2026, and I requested the refund within the 2‑hour period indicated by Google Play’s policy....

On March 7, 2026, I accidentally made a ₹350 payment to Flex City for a service that I did not intend to purchase. The payment was made by mistake, and I realized afterward that the amount had been charged to Flex City unintentionally. I have not yet contacted Flex City customer service regarding t...

On February 16, 2026, I made a payment of $41 through GG Top to purchase 5,600 diamonds for my Free Fire account. During the transaction, I did not receive any warnings or errors, and the payment was successfully charged. However, the diamonds were never credited to my account. After noticing that ...

Last night around 1:00 AM, I purchased diamonds for Garena Free Fire through Ggtopup by making a payment of $8 from my Ziraat Bank account. Although the payment was successfully charged at the end of the transaction, the diamonds were never credited to my Garena account. The game account ID I used ...

I am writing about an issue I experienced in the game regarding the Sakuna bundle. I play from India on the Asian server and recently spent 450 diamonds on 4 February, but I still did not receive the Sakuna bundle, while my friends were able to get it. I spent my diamonds with the clear expectation ...

On January 30, I purchased a diamond top-up for Garena Free Fire through a third-party seller and paid $18 via JazzCash for diamonds to be credited to my Free Fire account with UID 11540020423. Although the payment was successfully completed, the diamonds were never added to my Free Fire account. Si...

I am filing a complaint regarding a situation in Garena Free Fire that I believe is unfair, which I have been experiencing for about three days. I am around level 57–58 in the game, and for the first time, I spent money to purchase diamonds. I loaded approximately 800 diamonds, then made four attemp...

On December 10, 2025, I accidentally purchased an in‑game item in Free Fire that cost 499 diamonds. I did not intend to buy this item, and I do not want to use it in my account. I have not yet contacted customer support about this issue. With this complaint, I kindly request that the 499 diamonds sp...

For about two months, the mini weekly membership linked to my Free Fire account has been renewed automatically every week without my knowledge or consent, and a $0 weekly fee has been deducted. I did not knowingly purchase this membership, nor do I recall giving any kind of approval for it. During ...

On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...

On Friday, November 21, I loaded diamonds in the game and spent approximately $12. However, even after topping up diamonds several times, the system keeps giving me the same weapon, and I am absolutely not getting the different or desired weapon. This situation is seriously upsetting in terms of bot...

On October 8, I accidentally purchased diamonds worth ₺599.99 in Free Fire using my Ziraat Bank account. The transaction was made through the Google Play Store, and my order number is GPA.3306-0207-9340-16038. The diamonds were credited to my Free Fire account (ID: 965101628). After realizing the m...

On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...

On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...

On August 22, 2025, I attempted to purchase a monthly subscription in Garena Free Fire using a Google Play code on my Android device. The payment of ₺300 was successfully deducted from my account, but the subscription never started. Instead, I received an error message during the purchase process, a...

On August 20, 2025, at 13:29:44, I made a purchase on my iPhone in Garena Free Fire to buy 1,060 diamonds. The amount of ₺299.99 was deducted from my bank account, but instead of receiving the diamonds, the game displayed an error message saying my “balance is insufficient.” Despite the charge going...

Last week I purchased a weekly Garena Free Fire membership, and after completing the previous one, I did not cancel my subscription. Today was the last day to claim the diamonds from that subscription, but my account automatically renewed and I didn’t receive the diamonds. Please do something about ...

Almost two days ago, I sent an email to the Garena Free Fire team requesting help with the refund for the charges made to my cards, but I have not received any response. These charges were made without my authorization, and I am very concerned about the security of my account. I have provided all ne...

I want to address this directly to the Free Fire support team. A few days ago, my little brother accessed my Free Fire account without my knowledge and made an in-game purchase that caused a diamond deficit. I had no idea this happened until I tried to log into my account again today. Now, I’m compl...

I’ve been trying to purchase a weekly membership on Garena Free Fire, but every time I attempt to activate it, I receive a message saying that “you already have a membership” — even though it’s clearly not active. The payment has been successfully deducted from my account, but the membership benefit...

I kindly request a refund for a purchase from the Free Fire game. They deducted 4895 (1600 + 1600 + 1609 + 95) on 16.07.25 from my account through UPI without my knowledge for the purchase of game items, etc. The same incident occurred between 24.02.25 to 26.02.25, during which an amount of 88990 wa...