On August 22, 2025, I attempted to purchase a monthly subscription in Garena Free Fire using a Google Play code on my Android device. The payment of ₺300 was successfully deducted from my account, but the subscription never started. Instead, I received an error message during the purchase process, and now the code appears as already used. Despite the charge, my account (User ID: 773708601) has not received any subscription benefits or confirmation.
This is the first time I have experienced such a problem, and it is extremely frustrating. I do not even know how to properly contact customer support, which makes the situation worse. I paid in full, yet I have no access to the service I purchased, leaving me feeling both misled and ignored. The purchase was made in Ağrı, and I can confirm that the payment went through without any issues on my side.
I demand that Garena or Google immediately resolve this issue by either activating my Free Fire monthly subscription or refunding the ₺300 payment to my account. Customers should not lose their money without receiving the service they paid for.
I’m extremely frustrated with my recent experience in Garena Free Fire. On April 25, 2025, I purchased a weekly membership for ₺60. The payment was successfully processed, and the amount was deducted from my card without any issues. I even submitted proof of the transaction to your team to show that...
I recently purchased a weekly membership in Garena Free Fire via the Android app, paying ₺59.99 with my Paycell card. The payment was successfully deducted from my card, but my membership was never activated. This is not the first time I have faced such a problem with Garena Free Fire, and experienc...
On November 9, 2025, I purchased a monthly subscription in Garena Free Fire using a Google Play Store limited-use code that I bought from BİM. I paid $7, and in return, I was supposed to receive 2,600 diamonds, delivered to my account in installments. The payment shows as successful on Google Play, ...
On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...
On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...
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