I am submitting this complaint regarding a wrong Free Fire diamond top up using the DANA application that occurred today, 22 March 2026. I intended to top up diamonds for my own Free Fire account, but I accidentally entered the wrong game ID so the diamonds were sent to another account even though the money had already been deducted from my DANA balance. The transaction amount was approximately Rp200.000, and I did not receive the diamonds in my Free Fire account because of this ID input error. Until now, I have not contacted DANA customer service directly and this complaint is my first formal report about this incident. Through this complaint, I kindly request that my funds of Rp200.000 be refunded to my DANA balance, or that DANA provides another appropriate solution so that I do not suffer a loss from this mistaken input. I am ready to provide transaction details, screenshots, and other supporting information if required for further verification.
On 28 February 2026, I made a diamond top-up in Free Fire via the in‑game store using my Mastercard bank card. The amount of 7,250 thousand naira was debited from my card, but the diamonds were never credited to my Free Fire account. The payment was successfully taken from my card, yet my in‑game ba...
I topped up diamonds for the Free Fire game using PhonePe, but the diamonds have still not been credited to my account. On 08/03/2026, I made a payment of 259 rupees, for which I was supposed to receive 120 diamonds. The payment was successfully deducted from my PhonePe account and the transaction s...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On June 26, 2025, at around 10:15, I made a payment of ₺299 with my Halkbank card in the Garena Free Fire in-game store on Android for a monthly subscription. My authorization number is 020920. After the transaction, the money was withdrawn from my account, but the diamonds were not credited to my g...
On December 10, 2025, I accidentally purchased an in‑game item in Free Fire that cost 499 diamonds. I did not intend to buy this item, and I do not want to use it in my account. I have not yet contacted customer support about this issue. With this complaint, I kindly request that the 499 diamonds sp...
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