On January 30, I purchased a diamond top-up for Garena Free Fire through a third-party seller and paid $18 via JazzCash for diamonds to be credited to my Free Fire account with UID 11540020423. Although the payment was successfully completed, the diamonds were never added to my Free Fire account. Since the date of purchase, I have received no response or support from the third-party seller regarding the missing diamonds. My money was taken, but I did not receive the in-game items I paid for, and I am unable to use the diamonds in the game. I request that the missing diamonds corresponding to the $18 payment be credited to my Free Fire account, or that a full $18 refund be issued to my JazzCash account as soon as possible. I respectfully ask that this issue be investigated and resolved urgently.
I bought diamonds in Garena Free Fire, but they never appeared in my account. I waited, restarted the game, and even checked my transaction history—nothing. Despite completing the payment, I received zero in return. What’s more frustrating is that I haven’t received any response or acknowledgment f...
I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account. Following the payment, I received a long re...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...
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