On August 28 (Thursday), I purchased a top-up for Free Fire using a Play Code worth 1500₺. The payment was successfully processed, but right after completing the transaction, I was disconnected from the game. When I logged back in, I realized that the diamonds were never credited to my account. My in-game ID is 8755349525.
This is not the first time I have experienced this exact problem. The same issue happened to me before, which makes it even more frustrating that it has now occurred a second time. Despite paying in full, I am left without the purchased in-game currency, which affects my ability to play and participate in events.
So far, I have not yet contacted customer service, but I am now requesting immediate assistance. I expect either my purchased diamonds to be credited without further delay or a full refund of the 1500₺ payment. As a paying customer, I should not have to deal with repeated issues like this, and I ask that Free Fire ensures players receive their purchases reliably.
Enough already
Today in the Fire Free game, I purchased 4360 diamonds by making two payments of 600 TL each with Play code to get the UMP Evo. The diamonds were credited to my account, but the UMP Evo was not assigned to my account. This is the third time this issue has happened to me, and I am victimized each time. My game account ID is: 8755349525, my device is Redmi 12. I have not yet contacted customer service regarding this issue. I request a refund.
On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...
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