On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account.
I have the transaction details and receipt, and I can provide them if needed. I’ve never experienced an issue like this in Free Fire before, so paying for something and not receiving it has been extremely frustrating.
I request that the diamonds I paid for be added to my account as soon as possible, or if that is not possible, that my payment be refunded.
On November 16, 2025 at 10:35, I purchased 200 diamonds in Free Fire using the balance from my postpaid mobile line for $1. Although the payment has already appeared on my bill, the diamonds have still not been added to my game account (ID: 8370659786). This is the first time I’ve experienced such a...
I am extremely frustrated! I purchased diamonds and an outfit through a special offer in Free Fire for ₺54, and the charge appeared on my bill, but I never received the diamonds. This is completely unacceptable! I spent my money expecting to get what I paid for, yet I got nothing in return. I know I...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...
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