On December 10, 2025, I accidentally purchased an in‑game item in Free Fire that cost 499 diamonds. I did not intend to buy this item, and I do not want to use it in my account. I have not yet contacted customer support about this issue. With this complaint, I kindly request that the 499 diamonds spent on this accidental purchase be refunded to me by converting them back into a top‑up balance or diamonds on my Free Fire account, and that the unwanted item be removed if necessary. I would like this situation to be reviewed and resolved so that the diamonds I spent by mistake can be restored to my balance.
On August 20, 2025, at 13:29:44, I made a purchase on my iPhone in Garena Free Fire to buy 1,060 diamonds. The amount of ₺299.99 was deducted from my bank account, but instead of receiving the diamonds, the game displayed an error message saying my “balance is insufficient.” Despite the charge going...
On August 26, 2025, I purchased a monthly diamond package in the Free Fire app for 299₺. Even though the payment was completed successfully, neither the diamonds nor the monthly package were credited to my account. I made the purchase using my account ID 8755349525, and to this day I have not receiv...
Hello, on February 12, 2025, I purchased 5,200 diamonds for my Garena Free Fire account (ID: 10137308795), but they have not been credited to my account. This is not the first time I have experienced this issue, and I am incredibly frustrated. As a regular player who frequently purchases diamonds, ...
On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...
On October 29, 2025, at 12:38 PM, I purchased 5,600 diamonds worth ₺1,349.99 (≈ $45 USD) through the Garena Topup Center website using my bank card. However, after completing the transaction, the diamonds were never added to my account, and no refund has been issued either. My order number is 15640...
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