I recently made a top‑up for Garena diamonds via the My Telenor app for my game account with ID 1613833191. The payment was successfully completed and the amount was deducted from my balance, but the diamonds have still not been credited to my game account. This issue occurred today and I have already been waiting for about 4 hours, yet the diamonds or any in‑game currency related to this top‑up have not appeared. I have not previously contacted My Telenor support, Garena support, or the top‑up center about this; this is my first formal complaint. I request that my missing diamonds be credited to my game account as soon as possible, or that my deducted amount be fully refunded if the top‑up cannot be completed. I also ask for an explanation of why this problem occurred despite successful payment.
Last night around 1:00 AM, I purchased diamonds for Garena Free Fire through Ggtopup by making a payment of $8 from my Ziraat Bank account. Although the payment was successfully charged at the end of the transaction, the diamonds were never credited to my Garena account. The game account ID I used ...
I made a payment of ₺1,400 through Garena Top Up Center via bank transfer to purchase diamonds for Free Fire. After completing the transaction, the platform instructed me to wait. I waited as requested, but the diamonds were never delivered to my account. Following the payment, I received a long re...
I attempted to purchase diamonds through Garena Topup Center using a Havale/EFT bank transfer. During my first transaction, I mistakenly forgot to enter the required code in the payment description field. As a result, the diamonds were not credited to my account. Realizing the error, I repeated the...
On 28 February 2026, I made a diamond top-up in Free Fire via the in‑game store using my Mastercard bank card. The amount of 7,250 thousand naira was debited from my card, but the diamonds were never credited to my Free Fire account. The payment was successfully taken from my card, yet my in‑game ba...
I purchased diamonds worth 1000 TL for my Garena Free Fire account, but the diamonds never arrived, even though the money was deducted from my account. I’ve spent my hard-earned money, and it’s incredibly frustrating to receive nothing in return. My account ID is 1128315547, and I’m requesting that ...
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