I topped up diamonds for the Free Fire game using PhonePe, but the diamonds have still not been credited to my account. On 08/03/2026, I made a payment of 259 rupees, for which I was supposed to receive 120 diamonds. The payment was successfully deducted from my PhonePe account and the transaction shows as completed, but no diamonds have been credited to my game ID “Landxc9857,0.” I request that this issue be checked as soon as possible, my payment verified, and either the 120 diamonds be immediately added to my Free Fire account or my 259 rupees be refunded.
On 28 February 2026, I made a diamond top-up in Free Fire via the in‑game store using my Mastercard bank card. The amount of 7,250 thousand naira was debited from my card, but the diamonds were never credited to my Free Fire account. The payment was successfully taken from my card, yet my in‑game ba...
On November 16, 2025 at 10:35, I purchased 200 diamonds in Free Fire using the balance from my postpaid mobile line for $1. Although the payment has already appeared on my bill, the diamonds have still not been added to my game account (ID: 8370659786). This is the first time I’ve experienced such a...
On February 16, 2026, I made a payment of $41 through GG Top to purchase 5,600 diamonds for my Free Fire account. During the transaction, I did not receive any warnings or errors, and the payment was successfully charged. However, the diamonds were never credited to my account. After noticing that ...
Dear Garena Free Fire Support Team, On February 13, 2025, I purchased 2,180 diamonds through the in-game system. However, the diamonds were never credited to my account, and despite submitting a refund request, there has been no resolution. My money was deducted, yet I did not receive the diamonds,...
On November 27, 2024, at around 8:56 p.m., I purchased $35 worth of diamonds through the Free Fire game. Even though the payment was successfully charged to my bill, the diamonds I purchased were never delivered to my game account. I have the transaction details and receipt, and I can provide them ...
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