I purchased a bus ticket for June 19, 2024, at 22:45. At 23:29, I tried to reach customer service and, after 29 minutes, learned that the bus had broken down. I requested the vehicle's contact information but was told it could not be shared, and I was advised to track the bus via the website or through customer service.
Despite regular checks on the website, the bus did not move. On June 20, 2024, at 02:36, I waited 19 minutes to reach customer service again. They promised to contact the driver and asked me to hold, but the call was abruptly cut off. I attempted to call back at 02:57, but after 35 minutes, no one answered.
I requested a refund, and was told it was being processed. However, I have not received any information about when I can expect the refund or further assistance. This lack of communication and support is unacceptable.
Please address this issue promptly and provide an update on my refund status.
I made an online purchase on March 25, 2024, however on March 28, 2024, I noticed that the product I ordered could not be dispatched without notification owing to out-of-date stock information. When I called customer support, instead of issuing a refund, they suggested I receive a coupon for the amo...
On April 1, 2025, I bought a bus ticket through Turna.com. While selecting my seat, there was a technical issue or some kind of glitch, and my card was charged three separate times for the same ticket. I immediately contacted customer service, and they assured me that two of the charges would be re...
I booked a car rental through Booking.com and canceled it on the same day, expecting a smooth refund process as promised. They assured me that I would receive my refund within 7 business days. However, it's now been 9 business days, and I still haven't seen the refund in my account. What's more frus...
On December 14, 2024, I tried to purchase four plane tickets on the SunExpress website. After entering my payment details, the system charged my card, but the confirmation screen froze and then disappeared. I never received any ticket confirmation or booking details. I immediately contacted custome...
On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...
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