FlixBus canceled my trip last minute and only offered a voucher, how can I get a full refund?

On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl...

On September 27, 2025, on the Karabük–Ankara route, I experienced a serious grievance on the Kamil Koç (flixbus) bus departing at 00:30. My PNR number is 3291423976. At the beginning of the journey, the bus broke down and smoke started coming out of it. In the middle of the night, we had to wait for...

On September 10, 2025, around 9:00 AM, we boarded a FlixBus for our trip on the Frankfurt–Dresden route with tickets numbered 3284503959. However, we were not allowed to carry an electronic item — a coffee machine — and were told that FlixBus’s website states that electronic devices are not permitte...

We purchased a ticket for a Brugge trip from Brussels Midi station with a departure time of 15.09/07:30, and my husband and I were at the bus stop by 07:15. The bus arrived around 08:00, and after all passengers boarded and checked in, the driver just waited without explanation. He did not know Engl...

I purchased round-trip standard tickets from Kamil Koç (FlixBus) for two people, covering the Sevilla–Lisbon and Lisbon–Porto routes, scheduled to start on July 21 and end on August 18. However, due to my father’s illness, we had to cancel our trip. On August 6, we successfully canceled all our hote...

On July 19 at 5:10 AM, we had FlixBus tickets booked through the app for a trip from Lisbon Airport to Porto, but we waited four full hours, and the bus never arrived. We then went on our own to the Oriente Station and explained our situation to several FlixBus drivers, asking for help. However, no...

On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait unti...

I purchased a FlixBus international ticket, but due to a visa issue, I was forced to cancel the trip. When I canceled, instead of giving me a refund, FlixBus issued a voucher—which I cannot use now or in the future because I won’t be able to take international trips anytime soon. This is deeply unf...

On January 24 at 1:50 AM, I had a FlixBus ticket (PNR: 3211142773) from Brussels to Paris that I purchased for ₺399. However, without any explanation or my consent, my ticket was canceled by FlixBus. When I tried to board the same bus, I was forced to buy a new ticket for €38, costing me significant...

I purchased a FlixBus ticket on November 6, 2024, for my guest traveling from Essen to Mannheim. However, my guest decided not to proceed with the trip. When I requested a refund, FlixBus provided a voucher (Gutschein) valid for one year instead of returning the money. I do not use buses for travel...

I attempted to cancel my ticket from Rome to Milan via the FlixBus mobile app about 8 hours before my trip. To my surprise, I was informed that a 75% cancellation fee would be applied. Additionally, I found that I could only change the time or date for the same route, with no options to switch to a ...

I purchased a bus ticket for June 19, 2024, at 22:45. At 23:29, I tried to reach customer service and, after 29 minutes, learned that the bus had broken down. I requested the vehicle's contact information but was told it could not be shared, and I was advised to track the bus via the website or thro...

I purchased an international bus ticket from your websites. Due to a visa issue, I need to cancel the ticket and use my right to a full refund, as I am within the 30-day window before the ticket date. However, I am unable to cancel the ticket on both Flixbus and Kamil Koç websites. The system indic...

Hello Flixbus Support, I purchased a Flixbus ticket for 21.06.2024 for 4 passengers, departing at 19:30 from Chu r to Como. Initially, you notified us that the departure time was changed to 19:20 via SMS. Later, we received information that the trip was canceled. As a result, I am unable to find a...

I had to use your bus to travel from Ghent to Amsterdam. Just 10 minutes after departing from Ghent, the luggage door broke, and we had to turn back and wait on the roadside for 2 hours. Then a new bus arrived. We continued with it, but an hour later, the bus broke down, and we were towed to a locat...

Flixbus misleads the consumer and prevents the consumer from exercising her rights correctly! I tried to cancel my ticket for a cash refund. The amount to be refunded was written and the confirmation button was written below it. I approved directly. I later realized that the refund option in the for...

I purchased a Barcelona to Paris ticket from Flixbus for October 12, but within a few hours, I realized that I had bought the wrong ticket and wanted to cancel it. Of the approximately 3300 TL I paid, around 800 TL was deducted as a cancellation fee, and the remaining amount was issued as a coupon t...

We bought our tickets by explicitly choosing our seats, and we bought the tickets because we were able to reserve 1A and 1B seats. 26 days later, we got an email saying our seats were changed to 15C and 15D. I started to chat with an Expert and he said “We did not pay for it”. While booking the tick...