On 19 May 2025, I boarded the Flixbus Kamil Koç bus scheduled for 22:00 from Bucharest to Istanbul. Shortly after departure—within about 30 minutes—the bus broke down. Despite the critical nature of this situation, the company failed to provide any proper assistance. They simply told us to wait until noon for another bus, leaving all passengers stranded in the middle of Romania without alternatives.
As of 03:58, I have been waiting for hours in the bus, unable to rest properly or continue my journey. No clear solution, accommodation, or compensation has been offered, causing both physical discomfort and emotional stress. This unacceptable service has disrupted my travel plans and caused financial and mental strain.
I explicitly request a full refund for this trip and a formal apology for the negligence and lack of support. Please resolve this matter within 14 days.
I am writing to express my dissatisfaction with a recent trip I attempted to take with FlixBus on 13.07.2025, from Istanbul Alibeyköy to Isparta. During the journey, the bus broke down and we were kept waiting for more than one hour without proper explanation or alternative transport arrangements. A...
On September 17, 2025, I purchased a FlixBus ticket for the Budapest–Cluj route, specifically choosing to board from the Airport stop. The bus was delayed for more than three hours, and throughout that time, I kept receiving delay notifications. However, I was never informed that the bus would skip ...
On June2,2025, I purchased 3 tickets from FlixBus for the Üsküp–Belgrade route, scheduled for departure on June15,2025 at 23:59. Despite the payment being successfully processed, no reservation was created for this trip. From the moment I noticed this issue, I contacted FlixBus customer service thr...
On April29,2025, I purchased two Amsterdam–Cologne bus tickets for June21 via Omıa and Flixbus (Kamil Koç), including ticket protection. My reservation number is 3249389573. On May22,2025, I canceled my tickets. According to Flixbus’ policy, I was supposed to receive either a partial refund or a vo...
Hello, I purchased a ticket from Flixbus on July 5, 2025, for a trip from Florence to Rome, Italy. Unfortunately, just 1–2 hours after booking, I experienced a severe menstrual hemorrhage and intense pain. Due to the excessive bleeding, I was medically unable to travel and had to cancel my trip. My ...
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