FlixBus’s delay caused me to miss my flight, how can I claim compensation?

On February 24, I purchased a FlixBus ticket for the Tirana–Skopje route, which was scheduled to operate between 9:00 AM and 1:50 PM. However, instead of the planned full-size coach, a small, uncomfortable minibus that did not meet any reasonable service standards was sent. The vehicle offered no co...

On February 16, 2026, I purchased a ticket for FlixBus route number 841 from Eindhoven to Düsseldorf. The bus was scheduled to depart at 10:40 AM but did not leave until 12:35 PM, causing a serious inconvenience. Due to this nearly two-hour delay, I missed my flight at Düsseldorf Airport and my plan...

On January 10, 2026, I purchased a ticket for the Kamil Koç / FlixBus route from Bursa to İzmir, scheduled to depart at 6:00 PM and arrive at 9:45 PM. When I bought the ticket at the Bursa agency, the staff member clearly stated that we would arrive in İzmir no later than 9:30 PM, that there would b...

On October 9, 2025, at 10:10 AM, I purchased a FlixBus ticket for the Colmar–Basel route (reservation number: 3290783524). However, on October 5, 2025, at 11:00 PM, I received an email stating that my trip had been canceled and rescheduled for 4:05 PM. Because of this change, I will no longer be abl...

On September 8, 2025, my FlixBus journey on the Prague–Munich route was delayed by approximately three hours. During the trip, I had no way to contact anyone or receive updates, so I later reported the issue to FlixBus via email. However, I was told that such a delay was considered “normal,” which I...

For the past month, I’ve been frequently traveling with FlixBus between Munich and Cologne. On August 11, 2025, my bus number N280, which was scheduled to depart at 22:50, arrived at 23:18 — as it almost always does. This delay happens on nearly every trip, and I’ve been dealing with the same proble...

On July 29, my spouse and I traveled with FlixBus on route number N05 from Hamburg to Copenhagen. The bus, a double-decker, was scheduled to depart from the Hamburg Bus Terminal at 7:50 AM. We purchased our tickets online under reservation number PNR3273870323. However, the bus departed about 40 min...

We had the worst travel experience of our lives with the Podgorica FlixBus team, and we will always leave negative feedback about them. Our bus, which was scheduled to depart at 1:00 PM, still hadn’t arrived even by 4:00 PM. When we informed the staff at the Podgorica bus terminal, they simply said,...

I am writing to express my dissatisfaction with a recent trip I attempted to take with FlixBus on 13.07.2025, from Istanbul Alibeyköy to Isparta. During the journey, the bus broke down and we were kept waiting for more than one hour without proper explanation or alternative transport arrangements. A...

I booked a FlixBus trip from Amsterdam to Paris on March 18 at 08:05. First, the bus was delayed with no explanation. Then it never arrived at all. When we went to the office, they told us they would reroute us through Brussels and issued new tickets—putting us in the last-row seats. What should’ve...

It was the first company we used for intercity transfers on every European trip. We were even telling everyone about it and recommending it. However, our recent experiences have completely changed my opinion about flixbus. First of all, let me talk about this; While we were traveling from Vienna to ...

The FlixBus that was supposed to leave from Fethiye Bus Station at 21:00 is still not here as of 21:38. The staff is not giving accurate information. Based on our understanding, it seems like the bus will be delayed by at least an hour. This is absolutely intolerable in this scorching summer weather...

During my trip from Brussels to Bruges, I traveled by means of the FlixBus. The bus, which was supposed to leave at fourteen o'clock on June 18, 2024, actually left at fifteen o'clock. After some time had passed, the bus was involved in a collision with another vehicle, which resulted in us having t...

Hello, on May 30, 2024, we had two tickets from Düsseldorf to Ghent. The bus, which was scheduled to depart at 16:15, most likely left around 15:30. Despite arriving at the platform at 16:00, we missed the bus, which disrupted all of our travel plans. What bus company leaves without its passengers a...

On the night of April 19th, shortly before the shift to April 20th, the bus from Amsterdam to Hamburg, planned at 02:00, arrived about 03:30. The driver, a Frenchman with long black hair and glasses, didn't speak English. Despite arranging the first two rows weeks in advance, the driver refused to t...

On January 29, 2024, Monday, at 02:45, the bus for my ticket from Liege to Cologne airport departed with a one-hour delay. As a result of this unfortunate delay, my flight was missed, causing significant financial and emotional setbacks. The photo was captured at 03:38, showing the time of arrival a...