Find My Kids Annual Subscription Did Not Deliver the Advertised Features

I am writing regarding my Find My Kids annual subscription, which I purchased through the Google Play Store for ₺1,250.

After subscribing, I discovered that many of the features promoted in the app's advertisements either do not work at all or do not function properly. In particular, the feature that allows separate minute-by-minute settings does not work as advertised, and the application frequently displays errors, making it unreliable and difficult to use.

Because of these ongoing problems, I canceled my subscription just one day after purchasing it. Despite canceling it so quickly, I did not receive a refund.

In addition, after the cancellation, whenever I tried to use the application, I was asked to purchase a new subscription from the beginning. As a result, I not only lost the money I had already paid, but I am also being asked to pay again for a service that failed to work as advertised.

When I tried using the in-app support and help options, I repeatedly received messages instructing me to "refresh your account," but this did not resolve the issue or restore the missing functionality.

I do not believe it is reasonable to pay for a service that does not provide the advertised features and is affected by persistent technical errors. I also do not believe I should be required to purchase another subscription simply because the first one did not function properly.

I respectfully request a full refund of the ₺1,250 I paid for the annual subscription, effective from the date I canceled it. I also request that my complaint be investigated, that the advertised features be reviewed, and that my inconvenience be resolved as soon as possible.

Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.