About 5 days ago, I purchased a subscription to the Findmykids app for approximately $18 (600 TL). However, I am unable to use any of the features that I consider to be essential. In particular, I want to restrict or set time limits on the apps my children use on their iPhones. But whenever I try to access these features, my own iPhone keeps redirecting me to upgrade to a higher-tier subscription, and I cannot proceed with the plan I already purchased.
Despite paying for a subscription, I am unable to receive the service because I am constantly being pushed toward a more expensive package. I also cannot find a clear customer support channel or phone number to resolve the issue on my own.
I request that all features promised under my current subscription—especially app restriction and screen time control—be fully activated. If this is not possible, I request a full refund of the 600 TL I paid.
I purchased the Findmykids app with a one-year prepaid subscription for ₺599 to use it with the Smart Blue smartwatch, which was shown in the app’s list of compatible devices. However, even though I carefully followed all the setup instructions in the app, I keep receiving a warning that my watch i...
On December 27, 2025, I attempted to renew my existing Find My Kids subscription through Apple. The renewal fee was 1,699 TL, but the payment could not be completed because the limit on my virtual card was insufficient. Later, when I reviewed the available plans, I noticed that the same service was ...
I don’t even remember when I downloaded the Findmykids app, and it hasn’t been installed on my phone for a long time—I’m not actively using it. Despite this, I recently noticed that for about the past 6 months (or possibly longer), a recurring subscription charge has been deducted from my VakıfBank ...
On March 16, 2026, at 11:26:05 PM, I purchased minutes for the “listen to surroundings” feature in the Findmykids app by paying 19.99 TL. Although the payment was successfully charged to my account, no minutes were added to my account within the app. I am using the application on an Android phone. ...
Even though I have a free one-year subscription from Vodafone, Findmykids still charged me ₺300 for a subscription. I have not been able to reach anyone for support, and I cannot get a refund. I request that my subscription be canceled and that the ₺300 charge be refunded immediately.
Comments