I purchased a Premium subscription for the Findmykids mobile application (I paid approximately $35 / 1,200 TL annually via the App Store). However, since the day I subscribed, I have only been able to restrict my child’s apps collectively; there is no option to block specific apps individually. For example, I want to allow certain apps like WhatsApp while restricting others, but this is not possible.
Additionally, despite being clearly advertised, I cannot see how much time my child spends on each app. These features were explicitly stated as part of the Premium subscription, but the app does not deliver them, which I believe constitutes misleading advertising.
I was also unable to find any contact information to resolve these issues, so I could not receive support.
My primary request is for the application to be fixed to function as promised. If this is not possible, I request that my subscription be canceled and that I receive a full refund of the amount I paid.
About 5 days ago, I purchased a subscription to the Findmykids app for approximately $18 (600 TL). However, I am unable to use any of the features that I consider to be essential. In particular, I want to restrict or set time limits on the apps my children use on their iPhones. But whenever I try to...
I purchased the Findmykids app with a one-year prepaid subscription for ₺599 to use it with the Smart Blue smartwatch, which was shown in the app’s list of compatible devices. However, even though I carefully followed all the setup instructions in the app, I keep receiving a warning that my watch i...
I don’t even remember when I downloaded the Findmykids app, and it hasn’t been installed on my phone for a long time—I’m not actively using it. Despite this, I recently noticed that for about the past 6 months (or possibly longer), a recurring subscription charge has been deducted from my VakıfBank ...
On November 5, 2025, I purchased an annual subscription for the Findmykids app through the App Store. However, even though I canceled my subscription the very next day, a charge of approximately $60 for the annual plan was still deducted from my account and has not been refunded. I also did not rece...
I purchased and started using the Findmykids mobile application based on the features advertised in its promotions and descriptions. However, as soon as I installed the app, I realized that many of the features presented in the advertisements are either completely missing or not active within the ap...
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