Find My Kids Ambient Sound Stops When My Omix Screen Turns Off

I am writing regarding a technical issue with the Find My Kids application.

I have been using the app for approximately one month and pay around ₺100 per month, mainly for the ambient sound listening feature. Until today, I was able to use this feature without any problems even when my phone screen was turned off.

However, starting today, the audio stops immediately whenever the screen turns off. As a result, I can no longer use the ambient listening feature properly.

This issue did not occur before, and I do not know what caused the change. Since I am paying specifically for the audio listening service, I am currently not receiving the full benefit of my subscription.

I use the application on an Omix phone, and my account is registered under the email address b**********@gmail.com**.

I have also been unable to find a clear support channel within the app or elsewhere where I can receive assistance.

I respectfully request that this issue be investigated and resolved as soon as possible. The ambient sound listening feature should continue working when the phone screen is off, as it did previously.

If the problem cannot be resolved promptly, I may have no choice but to cancel my subscription and request a refund for the period during which the paid feature did not function properly.

Please provide written confirmation once the issue has been reviewed and resolved.