Pingo App Microphone Keeps Turning Off During Use

Özlem
Findmykids
October 14, 2025 12:36 PM7

I have been using the Pingo app as a paid user for about 2 years on my Samsung Galaxy A56 device in Ankara. However, for the past week, I have noticed that while my child is using the app, the microphone is constantly turned off, which prevents us from communicating.

I do not want my child to be able to turn off the microphone. I request that the app provide a solution to this issue or introduce a parental control feature that prevents the microphone from being disabled.

So far, I have checked both the app settings and the device, but I have not been able to resolve the issue. I have not yet contacted customer support. As a paid user, I expect to be informed about this issue and for it to be resolved as soon as possible.

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