I have been using the Pingo app as a paid user for about 2 years on my Samsung Galaxy A56 device in Ankara. However, for the past week, I have noticed that while my child is using the app, the microphone is constantly turned off, which prevents us from communicating.
I do not want my child to be able to turn off the microphone. I request that the app provide a solution to this issue or introduce a parental control feature that prevents the microphone from being disabled.
So far, I have checked both the app settings and the device, but I have not been able to resolve the issue. I have not yet contacted customer support. As a paid user, I expect to be informed about this issue and for it to be resolved as soon as possible.
Even though all the device and app settings have been properly completed in the Pingo app for my son, the app keeps showing the error “Your child’s phone is not set up” and I cannot track him. To have better monitoring, I chose to use the paid version of your app, but I cannot benefit from it becau...
On our Samsung S23 FE and Samsung A15 devices, we use the Pingo app. Even though Instagram is not blocked, my child’s phone shows the warning: “Your family has blocked the Instagram app” and the app will not open. At the same time, the FindMyKids app shows no restrictions and Instagram appears as u...
I have been experiencing an ongoing issue with the “listen to surroundings” feature in the Findmykids app. I can use the feature when my child is at home; however, when my child goes outside, the audio does not start at all and I am unable to listen. Just two days ago, I tested it again and noticed ...
About 5 days ago, I purchased a subscription to the Findmykids app for approximately $18 (600 TL). However, I am unable to use any of the features that I consider to be essential. In particular, I want to restrict or set time limits on the apps my children use on their iPhones. But whenever I try to...
I have been using the Findmykids app for about 2 years. Over the last 1–2 months, the app has started showing my child’s location completely inaccurately. It shows my child outside when they are at home, at home when they are outside, and even places them in locations they have never been. Since I ...
Comments