Find My Kids Plus Features Do Not Work as Advertised

I am writing regarding serious problems with the Find My Kids application after upgrading to the Plus subscription.

After installing the application, I paid to upgrade to the Plus plan because I wanted to use its advanced parental control features. Unfortunately, the features I paid for are not working as advertised.

The parental controls do not function properly, and the uninstall protection does not work at all. As a result, the application is unable to provide the level of protection and supervision that was promised.

In addition, the location tracking is not updated in real time, making it unreliable for monitoring my child's location. One of the main reasons I subscribed was to receive accurate and up-to-date location information, but the application fails to provide this functionality consistently.

For the past two days, I have been trying to resolve these issues through the in-app chat support. Unfortunately, the responses are extremely slow, and despite my repeated attempts to obtain assistance, no effective solution has been provided.

I purchased the Plus subscription expecting the advertised features to work correctly. Instead, I have been paying for a service that does not deliver its core functionality.

I respectfully request that these technical issues be investigated and resolved as soon as possible so that the parental controls, uninstall protection, and real-time location tracking work as advertised.

If these issues cannot be resolved promptly, I request a full refund of my Plus subscription because the paid features are not functioning as promised.

I also request a written response explaining the cause of these problems and the steps being taken to resolve them.

Thank you for your attention. I look forward to your prompt response and a satisfactory resolution.