Pingo App Wrongly Blocking Instagram on Samsung Phones

Sibel
Findmykids
September 20, 2025 9:23 PM39

On our Samsung S23 FE and Samsung A15 devices, we use the Pingo app. Even though Instagram is not blocked, my child’s phone shows the warning: “Your family has blocked the Instagram app” and the app will not open.

At the same time, the FindMyKids app shows no restrictions and Instagram appears as unblocked. This issue has been ongoing for about 10 days and happens on both Wi-Fi and mobile data. The problem only occurs with Instagram; no other apps are affected.

We currently have an active subscription through Google Play. To try to fix the issue, I uninstalled and reinstalled both Pingo and Instagram, but the problem did not go away. So far, I have not been able to reach customer support.

I request that the Instagram block be removed and that proper technical support be provided.

Comments

Similar Complaints

Pingo App Not Tracking Child Despite Completed Settings

Nesrin
Findmykids
May 12, 2025 1:49 AM74

Even though all the device and app settings have been properly completed in the Pingo app for my son, the app keeps show...

Findmykids App Not Working With Smart Blue Smartwatch

Zeynep
Findmykids
August 20, 2025 12:27 PM30

I purchased the Findmykids app with a one-year prepaid subscription for ₺599 to use it with the Smart Blue smartwatch, w...

I Face Device Restriction Error on Hiyoo App and Can’t Access My Account

Ahmet
Hiyoo
August 21, 2025 4:44 PM50

For the past 10 days, I’ve been unable to use my Hiyoo account (User ID: 17411645) due to a message that says, “Your dev...