In April 2023, I purchased a Dyson V15 Detect vacuum cleaner. Despite using the product very carefully and at most 1–2 times a week, it broke down on its own in October 2024 without any drop, impact, or damage. When I contacted Dyson online service support in Turkey, I was informed that the problem was caused by the battery, that the warranty period had expired, and that I had to purchase a new battery myself. They also stated that they could not offer any support on this matter. In addition, I was told that the battery was not in stock and that I had to wait for it to arrive. I have been waiting for the stock to arrive for about two months, but I am still told that there is “no stock”. Since we do not have another vacuum cleaner at home, this situation seriously disrupts our daily life, and I find it unacceptable that such a basic spare part has not been supplied for two months. I currently own four Dyson products in total, and because I believed their after-sales support was good, I never considered another brand and always preferred Dyson, recommending it to people around me as well. However, both the battery failing in such a short time and being kept waiting for months without any concrete solution have seriously shaken my trust in the brand. As someone who has used the product with great care and is not at fault for this malfunction, I do not want to be victimized in this way. I request that Dyson provide a reasonable and prompt solution for my battery problem and to compensate for the grievance I have experienced in this after-sales support process.
I purchased my Dyson V15 Detect Absolute vacuum cleaner on October 30, 2021, from the Bursa Korupark Media Markt store. While using the product, on November 26, 2025, the device suddenly stopped working and from that moment on, the battery would no longer charge. The device became completely unusabl...
My Dyson V15, like many others, suddenly stopped working right after the warranty expired. The device shows no signs of life—no lights, screen, or response. When I contacted Dyson customer service, they informed me that the battery had failed and needed to be replaced. However, since the warranty ha...
I purchased my Dyson V15 vacuum cleaner from the Dyson store in Mall of Istanbul about 2.5 years ago. Even though I used the product regularly and carefully, the battery completely died in less than 2.5 years, and the device no longer works at all. When I reported the issue, I was told that the bat...
I purchased the V15 brand wireless vacuum cleaner from www.dyson.com.tr in May 2023, and unfortunately, after the 5th month, it started malfunctioning and became unusable. Additionally, the silicone seals on the device began falling off on their own. In an attempt to resolve the issue, I sent the va...
I bought a Dyson V15 vacuum expecting premium quality and reliability, yet its battery unexpectedly died in less than three years of careful use. It’s completely unacceptable that such an expensive product would have a battery failure this quickly without any user error. To make matters worse, when ...
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