Dyson V15 Detect Battery Problem And Out Of Stock For 2 Months

Begüm
December 16, 12:15 am
12

In April 2023, I purchased a Dyson V15 Detect vacuum cleaner. Despite using the product very carefully and at most 1–2 times a week, it broke down on its own in October 2024 without any drop, impact, or damage. When I contacted Dyson online service support in Turkey, I was informed that the problem was caused by the battery, that the warranty period had expired, and that I had to purchase a new battery myself. They also stated that they could not offer any support on this matter. In addition, I was told that the battery was not in stock and that I had to wait for it to arrive. I have been waiting for the stock to arrive for about two months, but I am still told that there is “no stock”. Since we do not have another vacuum cleaner at home, this situation seriously disrupts our daily life, and I find it unacceptable that such a basic spare part has not been supplied for two months. I currently own four Dyson products in total, and because I believed their after-sales support was good, I never considered another brand and always preferred Dyson, recommending it to people around me as well. However, both the battery failing in such a short time and being kept waiting for months without any concrete solution have seriously shaken my trust in the brand. As someone who has used the product with great care and is not at fault for this malfunction, I do not want to be victimized in this way. I request that Dyson provide a reasonable and prompt solution for my battery problem and to compensate for the grievance I have experienced in this after-sales support process.

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