Dyson V16 Campaign Gifts Not Given To Early Buyers
I purchased a Dyson V16 vacuum cleaner from a store in November, at the time when it was first released and there was no ongoing campaign. Today I saw that there is a current campaign for the same product and that two different pieces of equipment are being given as gifts with it. As someone who has trusted the Dyson brand for a long time and has bought its products before, I find this situation unfair and upsetting for loyal customers who paid full price without any advantages. I believe that customers who buy the product early, without waiting for a campaign and without benefiting from any advantage, should not be disadvantaged afterward. I therefore request that the two gift equipments currently offered in the ongoing campaign for the Dyson V16 be provided to me as well, so that I am not treated differently from customers who purchased later under the campaign. I kindly ask that my dissatisfaction be resolved and that Dyson offer a solution that also takes care of its loyal customers in such situations.
I purchased the Dyson V16 at full price in November and requested the two complimentary accessories offered in the campaign. So far, I have not received any response, and the gifts have not been delivered to me.
Dear Customer, Thank you for the feedback you shared with us. Your satisfaction is very important to us. Rest assured that we will handle the matter with sensitivity. Our support center representative will contact you as soon as possible to provide assistance. Sincerely, Dyson Turkey
Dear Customer, In response to your request, we called you, but we could not reach you. If you wish to continue your request, you can contact us. Sincerely, Dyson Turkey
In other words, don't buy a Dyson product when there's no promotion—don't make a fool of yourself. My advice to everyone is: don't buy a Dyson product without a campaign, you'll end up upset.
